Manager - Brand 4C

Manager - Brand

Ready to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Summary of Role/Profile:

The Client Visit Experience (CVx) Architect is responsible for designing and delivering high-impact, immersive client visit experiences that bring Genpact’s Autonomous Enterprise, Agentic Ops, and “On It” culture to life. This role plays a critical part in accelerating growth by influencing deal outcomes, strengthening client relationships, and advancing Genpact’s positioning.

The role shapes visit agendas and “show-and-tell” narratives aligned to business outcomes, bringing best-in-class ideas into the global CVx framework.

Responsibilities include planning visits per the global playbook, orchestrating cross-functional stakeholders, ensuring adherence to standards and compliance guidelines, monitoring market trends to continuously enhance the experience, and driving process and governance improvements across the global team. This position offers high visibility and frequent interaction with senior leaders and clients, along with an immersive opportunity to build functional and domain expertise.

What is the focus of the function?

We deliver immersive client visit experiences that bring our autonomous enterprise to life - showcasing Agentic ops, innovation, and our ‘On It’ culture, to accelerate growth for Genpact

These immersive experiences complement our storytelling, and allow clients to engage with Genpact processes, teams, and facilities in a real and relatable way.

Why does this job exist?

This role exists to deliver high-touch, personalized experiences that are crucial for building and deepening our client relationships. Client visits significantly impact deal decisions, client perception, and relationship growth – and showcasing our best work during these visits is critical. The CVx architect collaborates with various teams to define business objectives for client interactions and designs/executes experiences that meet these goals.

Who are the key relationships for this role?

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Sales and Operations, including senior leaders (Internal customers)

Facilities and IT (Partners)

Global Marketing (Partners)

Growth Ops (Partners)

External vendors – Branding, hospitality, technology, events, etc

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What are the key initiatives and challenges facing this role in the next six months to one year?

Enhance existing best practices framework and Playbook

Establish strong connects within multi-functional groups

Enhance existing vendor network

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Specific Competence (Essential)

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Proven expertise in designing experiences for large and complex meetings/events/expositions/client showcases

Strong project management skills with a milestone-based approach

Strong written and spoken communication skills - for internal as well as limited client interface

Experience in data reporting and analysis, and collaboration tools

Specific Competence (Desirable)

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Stakeholder management

Aptitude for self-learning and research on trends and success factors in client facing events

Intelligence on how Agentic is influencing client experience, and how business stories can be told with more impact using AI & Agentic enabled tools

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Key Roles and Responsibilities

Experience and Education

External and Internal Contacts

Collaborate: Work closely with sales and operations teams to identify win themes for client visits

Develop agendas: Collaborate with stakeholders to create detailed agendas based on identified win themes

Design experiences: Create high-impact experiences that align with visit objectives, including hospitality and cultural immersion

Project manage: Create RACI and track individual items to closure within time and budget, in collaboration with internal and external partners

undefinedInnovate: Identify opportunities for innovation in delivering best-in-class experiences Analyze: Data-led analysis of visit outcomes to continuously improve the experience Support projects: Contribute to strategic projects aimed at enhancing overall client experience frameworks Document processes: Maintain clear documentation of processes and best practices for governance and reporting

Minimum Bachelor’s degree in any discipline

Minimum 8-10 years experience in events, client experience or hospitality space. Exposure to organisations in the professional services industry, and offering Agentic, AI, analytics and automation solutions is an advantage

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Qualifications

Bachelors - Business Administration, Bachelors - Communication, Bachelors - Marketing, Bachelors - Sales, Masters - Marketing

Certifications

AI Product Manager - IBMIBM, Certified Digital Marketing Professional - Digital Marketing InstituteDigital Marketing Institute, Certified Professional in Supply Management (CPSM) - Institute for Supply Management (ISM)Institute for Supply Management (ISM), Digital Marketing Certificate Program - UdacityUdacity, Google Ads Search Certification - GoogleGoogle

Required Skills

Campaign Development, Campaign Development, Campaign Management, Content Management, Critical Thinking, Data Analytics, Data-Driven Decision Making, Data Literacy, Data Science, Data Tools, Data Visualization, Digital Marketing Analytics, Executive Presence, Market Segmentation, Microsoft Excel, Microsoft Power BI, People Leadership, Persona Creation, Project Management, Reporting, Smartsheet, Social Media, Storytelling, Tableau (Software), Tableau Prep {+ 2 more}

Language

English (Required)

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Brand

Remote Type -

Hybrid

Work Shift -

Day Job (India)

Why join Genpact?

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter

Make an impact – Help global enterprises solve business challenges that matter

Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead

Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.