Solutions Engineer - Managed Services

Certa is the AI-first third-party operating system. Enterprises, from the Fortune 500 to fast-growing startups, use our no-code platform to onboard, assess, and monitor their vendors, suppliers, and partners across risk, compliance, and ESG. We have processed over 10 million entities for 100,000+ users across 120+ countries, and are backed by Fin Capital, Vertex Ventures, and Point72 Ventures.

As a Solutions Engineer - Managed Services, you'll ensure the successful integration and customization of our products for clients - configuring our software to meet each client's unique requirements and business use cases, and building the API integrations that enable seamless data flow between Certa and client systems.

What you'll Do

Understand client needs: Collaborate with sales and client-facing teams to analyze client needs, business use cases, and requirements, and contribute to solution design discussions with insights grounded in the technology and business domain.

Configure the product: Configure and customize software solutions to client needs - setting up workflows, defining data structures, and enabling specific features and functionality.

Build & manage integrations: Partner with engineering to design, implement, and manage API integrations with external systems for smooth data exchange and interoperability.

Test, troubleshoot & document: Conduct unit testing, resolve configuration issues during implementation, and maintain detailed documentation of configurations, customizations, and integration processes.

Support clients: Guide clients through onboarding and post-implementation, and support product launches through technical support, training sessions, and resolving complex issues alongside customer support.

Collaborate & improve: Work cross-functionally with product, engineering, marketing, and sales, and stay current on product features and best practices to continuously improve the process.

What you'll need

Experience: 3–5 years in a similar capacity with a proven track record of implementation excellence serving medium-to-large enterprise customers.

Education: Bachelor's degree required, preferably in Engineering or equivalent.

Technical skills: Proficiency in API integration (RESTful APIs and web services) and relevant programming languages/platforms, with experience in ERP integrations, JSON, SaaS products, and process/requirements tools like Miro or Visio a plus.

Analytical & process: Strong analytical skills to translate complex business use cases into technical solutions, and the ability to create structure and design effective processes in ambiguous situations.

Communication: Exceptional communication, presentation, negotiation, and interpersonal skills to interact with clients and explain technical concepts clearly.

Mindset: Results-oriented, curious, independent operator who can influence internal and external partners and act effectively with limited direction.

Compensation and Benefits

Compensation: Top of market salary + bonuses and equity

Time off: 49 days paid time off

Benefits: PTO, full benefits, retirement and wellness plans.

Growth: Professional development support, remote workspace setup bonus.

Team building: Annual company offsites in exciting locations around the world

Location

Certa is a remote-first company and we hire globally. We believe strongly in each team member working from the location that they choose. Should Certers wish to meet and work in person they have 3 lively office locations they can travel to:

London

San Francisco

Jaipur

The perfect place for Certers to collaborate, co-work and have face to face meetings.

Why Certa

Category leadership. Certa was named a Leader in the inaugural 2026 Gartner Magic Quadrant for Third-Party Risk Management Tools - recognition that we're defining the category, not following it.

Industry recognition. We've been honored across the analyst and awards landscape, including Top Tech and Customer Value distinctions in The Hackett Group's 2026 Risk Management SolutionMap, the ProcureTech100 (Advanced AI and Risk Management categories), and Best Overall eProcurement Software in the FinTech Breakthrough Awards.

A top place to work. Certa was named one of Forbes' Best Startup Employers in the US. We're a fast-growing company where you'll wear many hats, ship quickly, and shape decisions that matter.

Real scale with strong backing. We've processed over 10 million entities for 100,000+ users across 120+ countries. We're well-funded by leading investors including Fin Capital, Vertex Ventures, and Point72 Ventures, on the back of an oversubscribed Series B, headed towards Series C.

We're excited to meet you!