Trilingual Customer Service Representative Spanish - English - Portuguese (Remote)

Trilingual Customer Service Representative Spanish - English - Portuguese (Remote)

Trilingual Customer Service Representative – Spanish-English-Portuguese

Breaking News: TTEC obtained the “Great Place to Work” certification in Mexico

Bringing smiles is what we do at TTEC… for you and the customer. As a Trilingual Customer Service Representative –Spanish-English-Portuguese working remote, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? In this role, you’ll work to resolve the customer’s issues before escalating to the next level. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

Answer incoming communications from customers

Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

Advanced Portuguese, English and Spanish written and spoken

Technical support knowledge

Ability to navigate through several web applications simultaneously (multitask)

Competency using Microsoft Windows

Remote position (only applicable for Ciudad de Mexico or State of Mexico)

What You Can Expect

Supportive of your career and professional development

An inclusive culture and community minded organization where giving back is encouraged

A global team of curious lifelong learners guided by our company values

And yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to the Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

#ttecmexico

Primary Location: MX-DF-Mexico DF

Job: _Customer Care Representative