Operations Automation Lead

JOB DESCRIPTION

Transform how Securities Services Operations delivers for clients by leading high-impact, technology-enabled change. In this role, you will shape and deliver global programs that improve efficiency, resiliency, and the day-to-day client experience. You will partner with stakeholders across regions and products to turn business needs into practical solutions. If you enjoy solving complex operational challenges and delivering measurable results, you will thrive with us.

As a Digital Transformation Program Lead (Vice President) in Securities Services Operations, you will lead global transformation programs that improve operational performance and client outcomes. You will coordinate cross-functional teams, translate business needs into clear requirements, and drive delivery with strong governance and transparency. You will use data-driven insights to prioritize work, measure impact, and communicate progress. You will help us adopt new capabilities responsibly while strengthening our operational resilience.

Job responsibilities

Lead end-to-end delivery of transformation initiatives across Securities Services Operations

Manage multiple concurrent projects, including workstreams, timelines, risks, dependencies, and resources

Partner with global and regional stakeholders to align on scope, priorities, and delivery outcomes

Facilitate workshops and interviews to assess current-state processes and identify improvement opportunities

Gather, document, and maintain layered requirements (business, user, functional, and technical) with full traceability

Translate requirements into solution designs, process flows, and clear acceptance criteria

Establish and maintain program governance, controls, and audit-ready documentation

Oversee business process modeling, control points, exception handling, and integration specifications

Support testing readiness, user acceptance testing, defect triage, and release coordination

Analyze operational metrics and key performance indicators to inform decisions and quantify benefits

Drive adoption through change management support, communications, training inputs, and stakeholder engagement

Required qualifications, capabilities, and skills

8 years or more of experience in Finance, Operations, Project Management, or Digital Transformation roles

Demonstrated experience delivering large-scale transformation programs in global, cross-functional environments

Proven ability to lead project teams and coordinate stakeholders to deliver on time and with quality

Strong requirements management skills, including traceability, version control, and governance documentation

Hands-on proficiency using Jira and Confluence to manage delivery, documentation, and team coordination

Experience creating business process models (Business Process Model and Notation and Unified Modeling Language)

Experience defining application programming interface requirements and integration specifications (for example, OpenAPI)

Demonstrated ability to develop clear, testable acceptance criteria and support user acceptance testing cycles

Strong analytical skills, including the ability to interpret operational data and measure business impact

Experience identifying process improvements that strengthen operational resilience and control effectiveness

Experience supporting technology adoption and change management within operational teams

Preferred qualifications, capabilities, and skills

Certification in project management or business analysis (for example, Project Management Professional, Certified Business Analysis Professional)

Experience building or partnering on operational dashboards and executive reporting

Experience designing exception handling workflows and end-to-end operational journeys

Experience with workflow optimization and continuous improvement methodologies

Familiarity with applied artificial intelligence capabilities used in operational transformation

Experience working across multiple regions and time zones with diverse stakeholder groups

Experience improving client experience through measurable operational change initiatives

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.