Customer Service Rep(02702) - 719 N HENDERSON ST

Company Description

We are MBR Management (a locally owned Franchise of Domino's) and we strive to treat all of our team like family. Our goal is to get to know each team member and help you accomplish your goals whether it is a career with us or just earning some extra cash!

Job Description

We are seeking a dedicated Customer Service Representative to join our team in Galesburg, United States. As the first point of contact for our valued customers, you will play a crucial role in ensuring customer satisfaction and maintaining our reputation for excellent service.

Answer incoming phone calls promptly and professionally

Take accurate customer orders and input them into our system

Process cash transactions and handle payments securely

Provide exceptional customer service, addressing inquiries and resolving issues

Maintain a clean and organized work environment

Assist with various tasks to support smooth store operations

Lift and move items weighing up to 25 lbs. as needed

Collaborate with team members to ensure efficient service delivery

Adhere to company policies and procedures at all times

Qualifications

Excellent communication skills with a friendly and professional demeanor

Strong customer service orientation and ability to work in a fast-paced environment

Flexibility to work weekends, holidays, and various shifts as required

Basic computer proficiency and ability to learn new systems quickly

Proven multitasking skills and attention to detail

Problem-solving abilities to address customer concerns effectively

Ability to follow directions and work both independently and as part of a team

Physical capability to stand for extended periods and lift up to 25 lbs.

High school diploma or equivalent (preferred)

Previous customer service experience is a plus, but not required – we provide training!

Additional Information

We arguably have the most flexible schedule options of any company in the area. Full time or Part time positions are available.

We are hiring for ALL shifts

Day Shift - 10am - 5pm

Dinner Shift - 4/5pm - 9/10pm

Closing Shift - 5/6pm - 1am