General Manager(02702) - 719 N HENDERSON ST

Job Description

We're looking for an experienced and dynamic General Manager to lead operations at our location in Galesburg, United States. In this pivotal role, you'll oversee all aspects of store operations, manage a dedicated team, and ensure exceptional customer experiences while driving business success. The ideal candidate will be organized, decisive, and passionate about creating a positive work environment where both employees and customers thrive.

Oversee all shift operations and ensure smooth day-to-day business execution

Lead, mentor, and develop a team of employees with a supportive and motivational approach

Manage financial operations, including cash handling, money management, and budget accountability

Deliver outstanding customer service and foster a customer-focused culture throughout the organization

Handle customer interactions, answer phones, and take orders with professionalism and efficiency

Implement and maintain operational standards, including cleanliness and organization

Analyze performance metrics and make data-driven decisions to improve store performance

Resolve conflicts and address employee concerns with empathy and transparency

Ensure compliance with company policies and procedures

Manage inventory and stock levels effectively

Perform physical tasks, including lifting up to 25 pounds, as needed

Collaborate with team members to achieve organizational goals and drive innovation

Qualifications

Required Qualifications:

Proven leadership and management experience

Strong math and problem-solving skills

Excellent communication and interpersonal skills

Demonstrated ability to manage finances and budgets

Customer service excellence and commitment to customer satisfaction

Ability to lift up to 25 pounds regularly

Friendly, diligent, and responsible work ethic

Strong organizational and time management skills

Ability to multitask and work efficiently in a fast-paced environment

Problem-solving mindset with analytical capabilities

Preferred Qualifications:

Prior experience in a management or supervisory role

Experience in retail or food service operations

Knowledge of inventory management systems

Familiarity with point-of-sale (POS) systems

Experience with employee performance management and development

Certification in management or business administration

Track record of driving operational improvements and innovation

Additional Information

What are we looking for?

The good news is we can teach you how to answer the phone and make a perfect pizza. But here are a few skills you should have to be a successful General Manager:

Experience leading a team; during your shift, you will manage a staff of anywhere from 3 to 30 people. You will need to use your stellar attitude and motivational skills to get them in the right place, at the right time and doing the right thing all while creating a great place to work.

A clean driving record and the ability to pass a Motor Vehicle Record check. Safety is a priority for us and we want to make sure anyone we put on the road is safe to be there. You will also need access to reliable vehicle that is insured and have a valid driver's license

A great role model - you're the person everyone will look to. From being on time for your shift, to having a great attitude to customers and co-workers and even how you dress - you have to have high standards for yourself and the rest of the team.

Our stores are open 365 days a week. Yes, that's right even on the weekends and the holidays; that's when we are busiest! While you schedule is pretty flexible, you have to be willing to work when the team needs you the most.

You have to be at least 18 years old.