Customer Service Rep(02814) - 200 East Norris

Job Description

We are seeking a friendly and professional Customer Service Representative to join our team in Ottawa, United States. As the face of our company, you will play a crucial role in ensuring customer satisfaction through excellent service and support.

Answer incoming customer calls and respond to inquiries in a timely manner

Process customer orders accurately and efficiently

Handle cash transactions and maintain proper cash handling procedures

Provide exceptional customer service, addressing concerns and resolving issues

Maintain a clean and organized work environment

Collaborate with team members to ensure smooth operations

Assist with various administrative tasks as needed

Adhere to company policies and procedures at all times

Qualifications

Strong communication skills with the ability to interact professionally with customers

Customer-focused mindset with a friendly and positive attitude

Flexibility to work various shifts, including weekends and holidays

Ability to follow directions and adhere to company protocols

Basic computer proficiency for order processing and data entry

Excellent multitasking skills to handle multiple customer requests simultaneously

Problem-solving abilities to address customer concerns effectively

Ability to work in a fast-paced environment while maintaining attention to detail

Team player with a willingness to assist colleagues as needed

Physical ability to stand for extended periods and lift up to 25 lbs. when required