Agentforce Tech Lead

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Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

About the Role

We are seeking an experienced and highly motivated Agentforce Technical Team Lead with a strong blend of technical leadership, solution architecture, and client-facing capabilities. The ideal candidate will have 10+ years of Salesforce technical experience, including 2–3 years of hands-on experience with Salesforce Data Cloud and Agentforce and proven expertise across Sales Cloud, Service Cloud, and Experience Cloud.

This role requires a strategic thinker who can engage with clients, translate business requirements into scalable solutions, lead delivery teams and drive successful implementations across the Salesforce ecosystem.

Key Responsibilities

Technical Leadership

Lead the design, development, and implementation of Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, Data Cloud and Agentforce.

Provide technical direction and governance for Salesforce programs and projects.

Review and approve solution design, architecture artifacts and development standards.

Ensure adherence to Salesforce best practices, security standards, scalability and performance guidelines.

Drive innovation through adoption of new Salesforce capabilities and AI-powered solutions.

Client & Solution Leadership

Engage directly with business stakeholders, product owners and client leadership teams to understand business objectives and challenges.

Conduct solution workshops, requirement discovery sessions and architecture reviews.

Act as a trusted advisor to clients by recommending best-fit Salesforce and AI-driven solutions.

Present technical solutions, implementation approaches and roadmap recommendations to senior stakeholders.

Data Cloud & Agentforce

Design and implement Data Cloud solutions including data ingestion, harmonization, identity resolution, segmentation and activation.

Build customer 360 use cases leveraging Salesforce Data Cloud.

Lead Agentforce implementations, agent design, prompt engineering, grounding strategies and AI-driven business workflows.

Integrate Agentforce and Data Cloud with CRM and Service processes to improve customer engagement and operational efficiency.

Team Leadership & Delivery

Lead and mentor a team of 8–10 Salesforce developers, consultants and technical specialists.

Drive sprint planning, technical reviews, code quality and release management activities.

Manage project risks, technical dependencies and delivery timelines.

Foster a culture of collaboration, innovation, continuous learning and accountability.

Integration & Development

Design and oversee integrations using REST, SOAP APIs, Platform Events, Middleware and external enterprise applications.

Guide development activities involving Apex, LWC, Visualforce, Flows and Salesforce automation capabilities.

Ensure solution maintainability, reusability and governance across implementations.

Required Skills & Experience

Experience

10+ years of overall Salesforce experience in technical delivery and solution design.

Minimum 2–3 years of hands-on experience in Salesforce Data Cloud and Agentforce.

Proven experience leading Salesforce implementation and transformation programs.

Experience managing and mentoring teams of 8–10 members.

Salesforce Expertise

Strong expertise in:

Sales Cloud

Service Cloud

Experience Cloud

Data Cloud

Agentforce

Deep knowledge of Salesforce platform architecture and best practices.

Strong experience in Apex, Lightning Web Components (LWC), Flow Automation, Integrations and Security Model.

Client & Leadership Skills

Excellent client-facing, stakeholder management and communication skills.

Strong consultative and solution-oriented mindset.

Ability to engage with senior business and technology leaders.

Excellent problem-solving and decision-making capabilities.

Technical Skills

Salesforce Platform Development

Enterprise Integration Patterns

REST/SOAP APIs

Platform Events

Identity & Access Management

DevOps and CI/CD practices

Agile/Scrum Delivery

Preferred Qualifications

Salesforce Application Architect or System Architect Certification.

Salesforce Data Cloud Consultant Certification.

Salesforce AI Associate and/or Agentforce Specialist Certification.

Salesforce Platform Developer I & II Certifications.

Experience in large-scale enterprise transformation programs.

Exposure to industry domains such as BFSI, Retail, Manufacturing, Healthcare or Technology.

What Success Looks Like

Deliver high-quality Salesforce and AI-powered solutions that drive business value.

Build strong client relationships and become a trusted technology advisor.

Successfully lead and develop high-performing technical teams.

Drive adoption of Salesforce Data Cloud and Agentforce capabilities to accelerate customer experience transformation.

Location: Bangalore (Hybrid/Onsite as per business requirements)

Experience: 10+ Years Salesforce | 2–3 Years Data Cloud & Agentforce | Team Leadership Experience of 8–10 Members

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.