Review Agent
Skills
About the role
Consider an opportunity to join our talented team
The Medical Council of Canada (MCC) was recognized as a National Capital Region Top Employer for ten consecutive years!
Want to contribute to the health and wellbeing of Canadians?
At the MCC, you’ll be part of a dynamic team that ensures physicians have the competencies to support safe, accessible health care in Canada.
You’ll be immersed in a collaborative and inclusive work environment that fosters professional development and work-life balance.
Apply for one of our rewarding positions today!
Review Agent
Full Time Permanent
Ottawa, Ontario, Canada
Hybrid role
2 vacancies
As a Review Agent, you will play a critical role in achieving the mission of the MCC.
In support of the MCC examinations, you will be a key player in reviewing and processing various types of documentation, including applications to candidates. In addition, you will provide timely follow-up communication with candidates and other stakeholders, and always ensure excellent quality of data.
As a Review Agent, you play an important role in MCC operations.
What you’ll do
Review and analyze medical credential documents submitted for source verification and exam eligibility.
Make decisions regarding medical credentials, translations and other documents supporting exam eligibility.
Follow up with candidates and external stakeholders where documents do not meet MCC’s criteria.
Identify complex issues/cases and perform research, gather information, documents and formulate recommendations to be reviewed in accordance with escalation processes.
Maintain data and document integrity, assuring superior quality of such data, information and correspondence.
Performs support activities associated with candidates and internal departments in answering specific candidate document and exam eligibility related inquiries.
What you need to succeed
Experience:
2-3 years’ experience providing data or information driven support, preferably in an office environment.
Technical Skills:
Good working knowledge of Microsoft Office software including Outlook, Word, Excel and the ability to learn and work with internal database systems.
Proficiency using the internet to retrieve information quickly.
Competencies:
Strong analysis and problem-solving skills.
High degree of accuracy and attention to detail.
Ability to conduct research and to elicit pertinent information from documents.
Strong interpersonal and communication skills.
Ability to multi-task and work well under pressure.
Ability to maintain confidentiality and to be tactful and discrete.
Language:
Advanced oral and written skills in English, advanced oral and written skills in French is considered a strong asset.
Education:
Post-secondary education or equivalent experience.
The perks:
A defined benefit pension plan
A complete benefit package your first day on the job
Three weeks’ vacation right off the bat
A company paid holiday closure in December – our gift to you!
A 35-hour work week
Compressed and telework programs
Free onsite parking - any day, any time
Free virtual Mobility and Strength & Conditioning classes
Visit our Careers page to discover what sets us apart and how we cultivate an environment where employees thrive.
Accommodations can be provided at all stages of the hiring process; we ask applicants to make their needs known in advance.
Please note that only those invited for an interview will be contacted.
Questions about this role
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