Operations Team Member - Global Liquidity and Account Shared Services

JOB DESCRIPTION

Be at the center of how global clients manage operating liquidity. You will support real-time solutions used across legal entities, geographies, currencies, and time zones. Join a fast-paced operations team where accuracy, ownership, and strong partnership drive results. You will gain broad exposure to liquidity products and cross-functional stakeholders while building skills that support career growth.

As an Operations Team Member in Global Liquidity and Account Services within Payments Operations, you will support product setup, data maintenance, and issue resolution for global liquidity solutions. You will monitor workflows, deliver timely reporting, and respond to stakeholder inquiries with a strong focus on quality. You will investigate breaks, identify root causes, and partner with stakeholders to drive resolution. You will contribute to testing and continuous improvement initiatives that strengthen controls and client experience.

Job Responsibilities:

Perform product setup, onboarding, and maintenance across systems and applications

Monitor workflow queues and end-to-end request completion to support timely processing

Produce recurring and ad hoc reporting for internal and external stakeholders

Analyze data to identify exceptions, breaks, and processing gaps

Investigate accounting breaks and document findings through to resolution

Respond to inquiries from partners and clients with clear, professional communication

Initiate payment instructions for defined business purposes in line with procedures and controls

Partner with stakeholders to drive issue resolution, including meeting facilitation and proactive follow-ups

Lead or support product and system testing, including test execution and defect tracking

Support initiatives and projects, including process improvements and implementation activities

Escalate risks, issues, and delays to management and stakeholders in a timely and effective manner

Required qualifications, skills and capabilities:

Strong analytical and comprehension skills, with the ability to interpret data and identify exceptions

Demonstrated attention to detail with a track record of high-quality deliverables

Strong organization and prioritization skills in a high-volume, deadline-driven environment

Ability to learn quickly and adapt to change across processes, tools, and priorities

Ability to work effectively under pressure while maintaining accuracy and control awareness

Strong customer focus and consistent follow-through on commitments

Strong interpersonal skills and ability to collaborate across teams and levels

Fluent verbal and written English communication skills

Professional communication skills for stakeholder updates, inquiries, and escalations

Proficiency in Microsoft Excel, PowerPoint, and Word

Bachelor's degree

Preferred qualifications, skills and capabilities:

Degree in Finance, Accounting, Economics or any Business-related courses is preferred but not required

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.