Account Service Manager

Chubb Global Services – North America is responsible for delivering Chubb’s products and services to global clients, supporting sophisticated risk management programs through the Chubb Global Network.

As a member of the Multinational Account Management Team, you will support the administration of Chubb Controlled Master Programs. Working with limited supervision, you will handle a variety of tasks to ensure effective program and service delivery.

Responsibilities include:

Review and set up new and renewal multinational programs, ensuring compliance with Chubb Global Services’ timelines and quality standards.

Prepare program notices and policy issuance instructions for bound programs.

Track and manage the issuance of local policies, certificates, invoices, and premiums.

Communicate and escalate outstanding items to ensure timely resolution and comprehensive account management.

Foster strong working relationships with internal and external stakeholders.

Participate in program-related meetings, such as binding, account status, pre-renewal, and stewardships.

Oversee critical service activities, including managing delays within required timeframes.

Collaborate with our Global Network to request and coordinate local insurance quotes and capability requirements.

Bachelor’s degree in Business Administration or equivalent business experience.

Strong organizational skills with the ability to manage multiple priorities.

Excellent analytical skills, attention to detail, and experience with reconciliation tasks.

Proficiency in Microsoft Excel, Word, and Access (intermediate to advanced level).

Outstanding written and verbal communication skills.

Ability to quickly build rapport and instill confidence with clients, colleagues, and management.

Effective team player.

Comfortable working independently and adapting to a dynamic environment.

High commitment to quality and accuracy.

Ability to work under pressure and meet established deadlines and standards.

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.