Product Manager

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Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

About Milestone Technologies

Milestone Technologies is a leading global IT Managed Services and Digital Transformation company, helping organizations accelerate innovation through technology. With expertise spanning Digital Product Engineering, Application Services, Cloud Solutions, Data & AI, and Managed Services, we partner with some of the world's largest enterprises to deliver impactful business outcomes. At Milestone, we foster an employee-first culture that values innovation, collaboration, continuous learning, and professional growth.

Role Overview

We are seeking an experienced and customer-focused Product Manager to lead the strategy, execution, and delivery of payment products and initiatives across global markets. This role requires close collaboration with cross-functional teams, stakeholders, external partners, and engineering organizations to build innovative payment experiences that drive business growth and customer value.

The ideal candidate will possess strong product management expertise, payments domain knowledge, analytical thinking, and the ability to translate complex business requirements into scalable product solutions.

Key Responsibilities

Define and execute product vision, strategy, and roadmap for payment products and services.

Conduct market, competitive, and customer research to identify opportunities, trends, and emerging technologies.

Develop business cases, investment proposals, and product strategies that align with organizational goals.

Collaborate with stakeholders, customers, business teams, and engineering partners to gather, prioritize, and refine product requirements.

Create and maintain product documentation including requirements, user stories, acceptance criteria, workflows, and process maps.

Drive end-to-end product lifecycle management from ideation through launch and post-launch optimization.

Partner with engineering and delivery teams to ensure product solutions are delivered on time, within scope, and meet quality expectations.

Monitor product performance using KPIs and analytics to drive continuous improvement and data-informed decision-making.

Communicate product vision, priorities, and progress effectively to executive leadership and key stakeholders.

Identify and evaluate opportunities to improve operational efficiency, customer experience, and business growth.

Maintain awareness of industry trends, regulatory requirements, payments innovations, and competitive offerings.

Foster strong relationships with internal and external stakeholders, including payment processors, partners, and third-party vendors.

Required Qualifications

5+ years of Product Management experience, with a strong preference for experience in the Payments, FinTech, Financial Services, or E-commerce industries.

Bachelor's degree in Business, Finance, Economics, Computer Science, Engineering, or a related field, or equivalent practical experience.

Strong understanding of payment ecosystems, including card acquiring, authorization, settlement, payment gateways, processors, and transaction processing.

Experience working with Agile methodologies and cross-functional product delivery teams.

Demonstrated ability to define product roadmaps, write detailed requirements, and manage stakeholder expectations.

Strong analytical and problem-solving skills with experience leveraging data to drive product decisions.

Excellent communication, presentation, and stakeholder management skills.

Experience working in global, cross-functional, and multicultural environments.

Proficiency with product management and collaboration tools such as Jira, Confluence, Miro, or similar platforms.

Fluent English communication skills, both written and verbal.

Preferred Qualifications

Experience with alternative payment methods (APMs), digital wallets, real-time payments, or cross-border payment solutions.

Knowledge of payment regulations, compliance frameworks, and risk management practices.

Experience working with APIs, integrations, and modern payment platforms.

MBA or relevant product management certifications are a plus.

Why Join Milestone Technologies?

Work on cutting-edge payment and digital transformation initiatives.

Collaborate with global teams and leading enterprise customers.

Access continuous learning and professional development opportunities.

Be part of a culture that values innovation, diversity, and employee growth.

Help shape the future of payments and digital experiences at scale.

Learn more about Milestone Technologies at Milestone Technologies.

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.