Assistant Manager - Business Analyst

Company Summary

First American (India) is a GCC (Global Capability Center) of the First American Financial Corporation (NYSE: FAF) family of companies. FAI is a proud member of the FORTUNE 500 companies and has been amongst the Fortune 100 Best Companies to Work For® list for eight consecutive years. First American Financial Corporation provides comprehensive title insurance, closing/settlement, property data and technology solutions. First American (India) creates quality solutions for its customers by combining software, back office, and knowledge processing operations to fulfill First American's business requirements. Our priorities are our employees, customers, and shareholders - in that order. First American (India) has been ranked amongst India's Best Companies To Work For™ 2023: Listed amongst the Top 100 by Great Place To Work® India, FAI is also certified Best Workplaces for Women and Workplace with Inclusive Practices. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability.

Job Summary

Business Analyst collect, process, and perform statistical analyses on large datasets to help organizations make data-driven decisions. Should have strong skills in data modeling, programming, data visualization, and data storytelling.

General working knowledge of mortgage servicing.

Working experience within any of the following areas: Loss Mitigation, collections, escrow, and cash management.

Identifies goals, develops best practices for data collection, and analyzes current processes so that they may be improved to the greatest extent possible.

The solution-oriented changes improve an organization's overall efficiency, including process optimization, cost reduction, and identifying fresh business opportunities.

Business analysts accomplish this through research-gathering and data analysis, presenting a range of data-driven solutions, and thereafter implementing those solutions and optimizations using analytics tools and technologies.

Include extensive knowledge in financial analysis, forecasting, and budgeting, as well as having a clear understanding of reporting and regulatory requirements, key success factors, and performance indicators.

Defines change management requirements, research alternatives, communicates change processes, drives solutions, tests to confirm, and implements solutions.

Analyzes and gathers information to develop and implement change management processes.

Provides informal training as part of implementation process.

Supports, participates, and facilitates CAB meetings.

Reviews submitted request for Change (RFC) for completeness.

Records approvals and authorizes RFCs after required approvals have been obtained.

Document reasons for rejected or cancelled RFCs.

Track progress, generate reports, and confirms completion of change.

Supports post implementation processes.