Account Manager
Skills
About the role
About Renowned
We are the integrated platform that enables real estate professionals to systematically build and broadcast authentic local expertise across key channels to connect with local property buyers and sellers.
Our Journey: Launched in 2014 as RateMyAgent (ASX:RMY), a trusted review platform in AU, NZ, and the US. Following the strategic acquisition of Curated Social (Dec 2024), we evolved into Renowned - the complete, professional-facing platform for Local Expert Marketing
The Ecosystem: RateMyAgent builds the reputation. Renowned mobilises it, automatically turning reviews, listings and data into powerful, always-on marketing content
The Team: A collaborative, globally distributed team of over eighty members spanning Australia, the US, New Zealand, and The Philippines
Our Values: One Team One Dream, Dare to Care, Think Deeply/Move Quickly, and We Speak Up
Our Mission: To help great real estate professionals win more property listings and become renowned local experts in the markets they serve
About the Role
Reporting to our ANZ Retention Manager this is a hybrid role supporting a key portfolio of clients, you will:
Be the lead point of contact for your portfolio real estate agents
Proactively contact customers who are current Renowned clients nearing the end of their contract and help them see the value in retaining their Renowned subscription - negotiating to renew or extend their contracts
Educate your customers on how to get the most out of our online digital and marketing products and train them on how to boost their online presence
Meet and exceed monthly sales targets and weekly activity KPIs
Relay market trends to your customer and take on customer feedback to pass onto the Product team
About You
Experience in an Account Management role in digital media, SaaS or Real Estate
Excellent verbal and written communication skills to clearly convey information to clients via phone, email and Zoom meetings
Experience with Hubspot or other CRM highly preferred
Highly organised
Fun and dynamic personalities suit this awesome team!
Why Join Us?
Be part of a company entering its next major phase of growth - a genuinely global expansion
Competitive salary and benefits
A culture defined by high performance, innovation and fun
Hybrid working
On top of your usual leave entitlements, we offer 2 wellness days a year + 1 day birthday leave
Hackathons: We are proud of our hackathon culture and host hackathons every year where the whole company gets involved!
Learning and Development: Whether it's a short course, conference, or even a book that will help you with your learning and development, we have a healthy training budget in place for staff so you can continually learn and grow
Questions about this role
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