People Operations Associate (Hybrid)

DIRECTLY REPORTS TO:

People Operations Manager

MAIN AREA OF RESPONSIBILITY:

The People Operations Associate (Generalist) supports the end-to-end employee lifecycle while serving as a first-line support for employee relations concerns. This role helps ensure a positive employee experience by addressing inquiries, coordinating resolutions, and supporting the consistent application of company policies, all while maintaining operational excellence and compliance.

TASKS:

Employee Lifecycle & Operations

Support onboarding and offboarding processes, including documentation, system access, and coordination with internal teams

Maintain accurate and confidential employee records, contracts, and HR databases

Serve as a first point of contact for employee inquiries related to policies, benefits, and People Ops processes

Assist in cascading and implementing HR policies and guidelines across the organization

Employee Relations

Act as a first-level support for employee relations concerns (e.g., workplace issues, attendance concerns, basic policy clarifications)

Assist in handling ER cases by documenting concerns, gathering information, and coordinating with the Senior People Operations Manager for resolution

Support disciplinary and corrective action processes by preparing documentation and tracking case timelines

Help ensure fair, consistent, and timely application of company policies and procedures

Promote positive employee relations by supporting open communication and a respectful workplace culture

Compensation & Benefits

Support payroll preparation by validating employee data, attendance, and employee changes

Assist with benefits administration, including enrollments, updates, and employee concerns

Coordinate with internal teams and providers regarding benefits-related documentation

Compliance & Documentation

Assist with statutory compliance requirements (SSS, PhilHealth, Pag-IBIG, BIR, DOLE documentation)

Support audits and compliance requirements (ISO, SOC2, internal audits) through documentation and data preparation

Ensure proper documentation, filing, and secure storage of ER-related and employee records

Performance, Engagement & Programs

Support performance management processes, including documentation and tracking

Assist in employee engagement, wellness programs, and company events

Coordinate logistics for learning & development activities and internal trainings

HR Data & Process Improvement

Generate basic HR reports and trackers (headcount, attendance, turnover, ER case logs, etc.)

Assist in improving HR processes, templates, and People Ops documentation

Support digital People Ops tools and simple automation initiatives

Qualifications

Required

Bachelor’s degree in Psychology, Human Resources, Business Administration, or related field

At least 1–3 years of HR or People Operations experience, preferably in a generalist role

Basic working knowledge of Philippine labor laws and statutory requirements

Ability to handle sensitive and confidential matters with professionalism

Strong communication, documentation, and coordination skills