Dir, Continuous Improvement (M/F)

Date Posted:

2026-05-21

Country:

Spain

Location:

Benjamín Outram 1, 28918 LEGANES, Spain

Otis is seeking an experienced, dynamic and Hands on Regional Director of Quality (M/F) to lead Quality and Continuous Improvement across EMEA manufacturing sites.

This is a strategic leadership role where you will drive quality excellence, customer satisfaction, and continuous improvement across a complex, multinational matrix organization. Your leadership will directly influence product quality, operational performance, and the overall customer experience

Key Responsibilities

Define and execute the regional quality strategy aligned with business objectives

Lead Quality & Continuous Improvement teams across EMEA plants and EPC

Drive customer satisfaction improvements and reduce Cost of Poor Quality (COPQ)

Act as primary escalation point for key customer quality issues

Lead site audits, assessments, and quality system deployment

Ensure consistency in quality standards, processes, and best practices across sites

Oversee ISO certifications and core quality documentation (PFMEA, Control Plans, SWIs)

Drive Lean and Six Sigma initiatives and continuous improvement programs

Collaborate cross-functionally with Operations, Engineering, and Product Management

Build, coach, and develop high-performing, diverse quality teams

Experience

8+ years in quality, engineering, or operations roles in industrial/manufacturing environments

Minimum 5 years of leadership experience in international/matrix organizations

Strong experience in quality management systems and compliance

Proven track record in continuous improvement and Lean/Six Sigma projects

Technical & Functional Skills

Deep knowledge of quality tools and methodologies (8D, FMEA, SPC, root cause analysis)

Experience with mechanical assembly and electronic systems

Familiarity with IATF/VDA standards and certifications (preferred)

Six Sigma Black Belt (advantageous)

Leadership & Competencies

Strong analytical and problem-solving mindset

Excellent communication and stakeholder management skills

Ability to lead through influence and change in complex environments

Passion for team development, inclusion, and customer excellence

Education

Bachelor’s or Master’s degree in Engineering , or MBA preferred

Six Sigma certification is an extra

Any official auditor certification for the Quality systems is desireable

Why Join Otis?

At Otis, you’ll be part of a global leader where innovation, quality, and customer focus are at the heart of everything we do. You will have the opportunity to shape the future of manufacturing quality across EMEA while working with diverse teams and driving meaningful impact.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis .

Become a part of the Otis team and help us #Buildwhatsnext!