Sr / Principal Pharma Industry Business Impact Lead (CSM) - BCN/MAD/Munich

Years of experience: 7-10

Mission

As a Pharma Industry Business Impact Lead (BIL), you are the senior industry authority responsible for long-term value realization and strategic account development across Fortune 500 clients within Pharma and Life Sciences vertical.

This role goes beyond a traditional Customer Success Manager profile, combining strategic account leadership, executive advisory, and industry authority.

While Domain BILs drive deployment and operational leadership, the Industry BIL drives executive alignment, value delivery, strategic account planning, and readying accounts for expansion and renewal.

The mission is to convert usage into measurable business impact, act as a trusted advisor to senior stakeholders, and position Aily as a strategic partner embedded in the client’s decision ecosystem. Internally, you represent the voice of the industry to ensure our product and value narrative remain aligned with sector priorities.

WHAT YOU WILL DO

Serve as trusted partner and AI advisor to executive leaders at Fortune 500 companies to champion value delivery from the Aily App.

Leverage biopharma industry expertise to understand business challenges translate them into AI solutions to achieve measurable business value

Coordinate Aily efforts across the account, ensuring alignment across all domains, and partner closely with the Account Executive to drive account renewal and expansion.

YOUR RESPONSIBILITIES

Executive Relationships & Trusted Advisory

Build and sustain trusted relationships with C-level and senior stakeholders

Develop executive champions

Embed AI into governance forums and performance discussions

Advise clients on how AI accelerates value within their industry context

Industry Authority in the Room Internally and Externally

Bring deep understanding of industry value chains, economics, and performance drivers

Map executive routines and governance structures to identify high-impact decision moments

Align Aily insights to industry-specific strategic priorities and P&L levers

Provide dotted-line leadership to Domain BILs across the account, ensuring a coherent value narrative

Coordinate cross-domain impact tracking and executive positioning

Translate biopharma industry knowledge and market dynamics into product refinement and industry-specific positioning

Champion ROAI for our customers

Orchestrate Aily’s engagement with customers to ensure value delivery

Partner closely with Aily App users to identify and document impact and quantifiable value

Serve as the voice of the customer within Aily to help drive product evolution

Lead large-scale adoption and advocacy initiatives

Your profile

Must have:

7+ years of experience in the pharma industry with deep understanding of industry economics and executive governance

Proven track record with Fortune 500 pharma clients in the target industry

Strong executive presence with the ability to build lasting C-level relationships

Clear accountability for value realization and measurable outcomes

Comfortable operating autonomously in complex enterprise environment

Extreme ownership mindset with accountability for outcomes, value delivery, and account growth

Strongly Preferred:

Background in strategy consulting or customer success

Strong understanding of pharmaceutical R&D, portfolio strategy, and/or business development

MBA or other related academic experience

AI savvy mindset with experience using AI to solve real-world business challenges

Exposure to enterprise SaaS environments

Experience mentoring, leading, or scaling small teams or domain practices