Product Manager - Merchant Experience

About the job

At Flatpay, we're building products that make running a business simpler. Flatpay is one of Europe's fastest-growing fintechs. Founded in Copenhagen in 2022, we've grown to more than 100,000 merchants across seven European markets and continue to rapidly.

We're looking for a Product Manager to help shape the experiences that connect merchants with their customers - from the moment a customer decides to visit or order, through fulfillment, payment, and daily operations inside the business. You'll work closely with engineering, design, commercial teams, and merchants to build products that become part of a merchant's everyday workflow.

What you'll do

You'll own products that sit at the intersection of consumer experience and merchant operations. Think less about payment terminals, and more about what happens before, during, and after the transaction. Your work may include areas such as:

Customer ordering journeys across physical and digital channels

Merchant workflows for managing incoming customer requests

Staff-facing operational experiences

Fulfilment and order lifecycle management

Merchant productivity and operational efficiency

Experiences that connect customer-facing journeys with what happens inside the business

We care much more about solving merchant problems than shipping feature lists.

What success looks like You understand how merchants actually operate. You spend time in restaurants, cafés, retail stores, and service businesses watching real work happen. You know where friction exists between customers placing orders and staff fulfilling them. You simplify those workflows without adding unnecessary complexity. You collaborate with our "Online" teams and ensure great merchant experience.

We'd love to meet you if you have experience building products for

Hospitality or restaurant software

Commerce platforms

Omnichannel retail

Point-of-sale platforms

Online ordering

Booking and reservation systems

Workforce management

Last-mile fulfilment

You don't need experience in all of these. But you've probably built products where digital experiences meet real-world operations.

Who you are

You have 4–8+ years of product management experience.

You're comfortable owning products end-to-end, from discovery through delivery.

You have a strong product instinct and spend time with customers before deciding what to build.

You know how to balance in-person merchant feedback, business priorities, and engineering constraints.

You care about outcomes more than outputs.

You're comfortable working in a fast-moving environment where priorities evolve as we learn.

Experience with payments is helpful but not required.

Experience building operational products for merchants is highly desirable.

Why Flatpay?

Merchants don't think in terms of online versus offline. Neither do we. We're building products that help merchants run their businesses across every customer touchpoint. That means solving problems that span software, operations, payments, and customer experience. You'll have the opportunity to shape products used by thousands of businesses across Europe while working in a team that values speed, ownership, and close collaboration with customers.