Installation Support Agent

About the job

Flatpay is one of the fastest-growing fintech companies in Europe. In just over three years, we’ve grown into a team of more than 1,500 colleagues, active across Denmark, Finland, Italy, Germany, France, the United Kingdom, and since January also in the Netherlands.

Our mission is clear and powerful: to make card payments fair, transparent, and stress-free for small and medium-sized businesses. No complicated pricing, no hidden fees, no surprises - just one flat rate for all cards. Employment type: Full-time Location: Amsterdam - onsite 5 days per week

What you'll do

Responsibilities

Coordinate and support the installation of Flatpay payment terminals for new merchants over the phone. You will manage the installation process from scheduling to delivery, ensuring a smooth onboarding experience for our customers.

Provide remote support to merchants during installations. You will guide customers step by step over the phone to ensure terminals are installed correctly and ready to accept payments.

Prepare and manage installation logistics. This includes configuring devices, coordinating shipments, and ensuring merchants receive the correct hardware on time.

Comfortable handling and moving boxes of payment terminals and equipment as part of shipping and installation preparation.

Act as a key point of contact during the onboarding process. You will communicate with merchants and internal teams to ensure installations are completed quickly and without friction.

Work closely with internal teams including Sales, Operations, and Technical Support to coordinate installations and resolve issues when they arise.

Document installation activities and ensure all systems are correctly set up and activated.

Identify recurring issues or friction points during installations and flag them internally so processes can continuously improve.

Skills & Attributes

Interest and understanding in technology and the ability to quickly understand new systems, tools, and hardware.

Excellent communication skills with the ability to guide customers clearly and confidently over the phone.

Highly organized and able to manage multiple installations and tasks at the same time.

Structured and solution oriented approach to problem solving.

Customer focused mindset with a strong motivation to deliver a smooth onboarding experience.

Comfortable working in a fast growing environment where priorities can evolve quickly.

Positive, hands on attitude and willingness to support the team wherever needed.

Who you are

This role is perfect for you if:

you have some experience working with technical products, hardware installations, customer support, or onboarding roles is an advantage but not required.

you have experience in operations, logistics coordination, technical support, or customer facing roles is a plus.

a basic understanding of IT systems, payment terminals, or technical products is beneficial but not needed

are fluent in Dutch

Why Flatpay?

Massive opportunity: Join at launch stage and shape our success in the Dutch market. Uncapped earning potential: The more you sell, the more you earn. Fast-track career growth: We promote from within, and we move fast. Supportive culture: No politics, no bureaucracy – just good people building great things together. International environment: Be part of a diverse, ambitious team across 6+ countries.