E-Commerce Operations Support (m/f/d)

For a long-term transformation project with a client in Vienna, we are looking for an experienced E-Commerce Operations Support Specialist (m/f/d).

The role focuses on ensuring business continuity and providing operational support to the OneShop Squad during an ongoing transformation. You will support daily e-commerce operations across OneShop and the existing legacy webshop, maintain relevant product and campaign data, and help ensure that commercial activities are executed accurately and on time.

You will work closely with business stakeholders and the wider project team to support smooth day-to-day operations, identify operational issues and contribute to the continuous improvement of processes and ways of working.

Conditions

Location: Vienna

Start: ASAP

Duration: 12 months+ with an option for extension

Capacity: 100%

Working model: Hybrid, 2 days per week on site in Vienna

Project language: English

€480 - €520 a day

Your Tasks

Support the OneShop Squad in day-to-day business operations within OneShop and the legacy webshop

Maintain and update product, content and campaign-related data across the relevant e-commerce platforms

Ensure the timely, accurate and reliable execution of operational e-commerce activities

Provide backup support for team members during vacation, illness and other absences

Support the planning, coordination and execution of commercial activities, promotions and product launches

Monitor data quality and identify operational issues that require clarification or resolution

Support the correction of data inconsistencies and operational errors

Collaborate closely with business stakeholders to ensure smooth daily e-commerce processes

Coordinate with internal teams and relevant interfaces to support ongoing operations

Support operational activities during the transformation from the legacy webshop to OneShop

Contribute to the continuous improvement of operational processes, workflows and ways of working

Document operational procedures, recurring tasks and relevant process updates

Support issue tracking and follow-up on open operational topics

Help ensure sufficient operational capacity and business continuity within the OneShop Squad

Your Profile

Several years of professional experience in e-commerce operations, webshop management, digital commerce or a comparable role

Practical experience in maintaining product, content and campaign-related data

Experience with e-commerce platforms, content management systems or product information management systems

Good understanding of operational e-commerce processes

Experience in supporting promotions, commercial campaigns and product launches

Strong attention to detail and a high level of accuracy when working with data

Ability to identify operational issues and coordinate their resolution

Structured, reliable and independent way of working

Strong organizational and prioritization skills

Ability to work effectively in a fast-paced transformation environment

Strong communication and collaboration skills

Experience working with business stakeholders and cross-functional teams

Very good written and spoken English skills

Nice to Have

Experience in the telecommunications sector

Experience with webshop transformation or migration projects

Experience with legacy webshop environments

Knowledge of OneShop or comparable e-commerce platforms

Experience with product data, content management or campaign management tools

Knowledge of Jira, Confluence or comparable collaboration tools

Experience in international project environments

Basic understanding of data quality management and operational reporting

German language skills

Interested?

Please send us your current CV, including your availability and rate expectations. We look forward to hearing from you.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.