Analyst, GTS Client Service

Create your best future and join Westpac as an Analyst, GTS Client Service

What’s the role?

As a Client Service Analyst, you'll play an important role in supporting a portfolio of institutional clients by delivering outstanding service and building trusted relationships. Based in Perth, you'll be the key point of contact for client enquiries, helping customers navigate their products and services while ensuring their needs are met quickly and effectively.

You'll work closely with Client Service Managers, Relationship Managers and a range of internal teams to provide end-to-end support across the client lifecycle. Whether you're responding to enquiries, coordinating solutions, managing documentation reviews or resolving more complex issues, you'll be focused on creating a seamless experience for customers.

You'll take ownership of service delivery for your assigned portfolio, acting as a trusted contact for clients and ensuring enquiries are resolved competently, ethically and within agreed service standards. Working collaboratively with teams across Product, Operations, Risk and Client Coverage, you'll help deliver timely and effective solutions while developing a strong understanding of your clients, their industries and their banking needs.

This role is ideal for someone who enjoys building relationships, solving problems and working collaboratively in a fast-paced environment. You'll also have the opportunity to identify process improvements, contribute to service enhancements and proactively anticipate customer needs, helping clients get the most value from their banking solutions. In addition, you'll support Westpac's commitment to strong risk management and compliance by adhering to all legislative, regulatory and corporate policy requirements.

What do I need?

You’ll bring a customer-focused approach, strong relationship-building skills and the ability to navigate complex enquiries while delivering exceptional service. You’ll have:

Experience supporting clients and resolving enquiries within banking, financial services or another customer-focused environment.

Strong communication and stakeholder management skills, with the ability to build trusted relationships and collaborate across a wide range of teams.

The ability to manage competing priorities, coordinate activities and deliver high-quality outcomes in a fast-paced environment.

A proactive mindset, with a focus on understanding customer needs, identifying solutions and continuously improving the client experience.

Strong commercial awareness, sound risk and compliance judgement, and an interest in developing your knowledge of institutional clients, products and services.

Why join us?

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!

Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.

Tailored learning and development opportunities to help your grow your career within the bank.

Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

Create your future today

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website .