Executive Manager, Certification & Settlements (Adelaide or Sydney)

Create your best future and join Westpac as an Executive Manager, Mortgage Operations (Certifications & Settlements)

Sydney or Adelaide

At Westpac, we're creating better futures together.

An exciting opportunity has arisen for an experienced operational leader to join Mortgage Operations as Executive Manager, Certifications & Settlements. Reporting to the Head of Mortgage Operations, you'll lead a large-scale national function responsible for the successful certification and settlement of home lending applications across Westpac's mortgage portfolio.

Leading a geographically dispersed team of more than 600 employees and partner resources across Australia and offshore, you will play a critical role in delivering exceptional customer and broker outcomes while driving operational excellence, performance and continuous improvement.

How you'll make an impact

Lead a national post-approval mortgage operations function spanning document preparation, certification and end-to-end settlement delivery

Drive service, risk, customer and financial performance outcomes across a large and complex operational environment

Lead and develop a high-performing leadership team across multiple locations

Partner with stakeholders across Mortgages, Consumer Banking and Operations to improve customer and broker outcomes

Identify opportunities to simplify processes, strengthen controls and improve operational efficiency

Champion a culture of accountability, continuous improvement and proactive risk management

Build strong relationships across the mortgages value chain to influence and deliver strategic business outcomes

What you'll bring

We're seeking a proven senior leader with deep experience within mortgage, lending or banking operations environments.

You'll bring:

Significant experience leading large-scale operational teams through senior leaders

Strong knowledge of mortgage operations, lending fulfilment, settlements or related banking functions

A track record of delivering customer, risk, operational and financial performance outcomes

Experience leading geographically dispersed and offshore-enabled teams

Exceptional stakeholder engagement and influencing capability

Strong commercial acumen and strategic thinking skills

A passion for developing high-performing teams and future leaders

Why join us?

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!

Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.

Tailored learning and development opportunities to help your grow your career within the bank.

Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

Create your future today

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page , under the ‘Diversity, sustainability and flexibility’ section.