Travel Administrator

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

We are a sustainable company engaged to the values of Excellence, Innovation, Collaboration, Respect and Responsibility. We seek professionals who share our vision of creating sustainable solutions that improve lives and protect the planet, today and for future generations.

We are looking for your talent, join our team and start your journey today!

The Travel Administrator supports day-to-day operations of the corporate travel program, serving as first-line support for traveler inquiries while maintaining accurate content, reporting, and compliance processes. The role coordinates with internal teams and travel service providers, supports training and communications, and helps ensure policy adherence and data accuracy. Success in this role requires strong customer service, attention to detail, and comfort working within standardized systems and processes.

Accountabilities

Travel Inquiry & Operational Support

Serve as the first‑line contact for employee travel inquiries, providing timely guidance on bookings, policies, tools, and processes

Triage and escalate travel issues to the appropriate teams internally (e.g., Finance, Security) and externally (travel management company)

Serve as main point of contact between Copeland and travel management company for any travel inquiries and coordinate and follow-up on issue resolution

Ensure consistent application of travel policy and standard responses across all inquiries

SharePoint & Travel Content Maintenance

Maintain the Travel SharePoint site, ensuring content is accurate, current, and aligned with approved policies and procedures

Publish and manage standard travel documentation (policies, booking guides, FAQs, training materials, communications)

Coordinate content updates across Procurement, Finance, HR, and Security, ensuring governance and version control

Travel Reporting & Compliance Support

Support preparation and distribution of standard travel reports and compliance metrics

Assist with monitoring policy adherence and identifying recurring non ‑ compliance patterns

Support data validation, audits, and escalation of compliance or data issues as required

Work with BU’s and Functional leaders to drive improvement and adherence to the Travel Programs

Travel Training & Communications Support

Maintain travel training materials, job aids, and onboarding content

Conduct periodic travel training as needed

Support delivery of travel communications, policy reminders, and system updates

Capture common traveller questions and feedback to inform training and content improvements

Cross-Functional Coordination & Continuous Support

Collaborate with Procurement, Finance, HR, and external providers to support day‑to‑day travel operations

Identify recurring issues and support continuous improvement and standardization efforts

Provide coordination support for travel program changes, tool updates, and supplier transitions

Qualifications and Experience

Essential:

Associate or bachelor’s degree in a related field, or equivalent practical experience

3-5 years of experience in an administrative, coordinator, or shared services role, preferably in GBS or large‑scale operations

Strong Microsoft Office skills (Outlook, Excel, PowerPoint, Word) for communications, reporting, and documentation

Customer service focused, with experience supporting employee inquiries through standardized, ticket-based support models

Ability to manage multiple requests in a structured, process driven environment while adhering to SLAs and escalation paths

Working knowledge of corporate travel booking and expense platforms (e.g., Concur, AMEX GBT, Egencia, Cytric, Navan)

Familiarity with corporate travel and expense (T&E) policies, TMC models, and compliance expectations

Experience maintaining SharePoint or intranet content, including policies, FAQs, and training materials

Exposure to operational metrics, KPIs, or reporting in an administrative or shared services environment

Comfort working with large data sets, including basic data analysis and visualization skills (e.g., Excel pivot tables, Power BI, or similar tools)

Fluent in spoken and written English

Preferred:

Experience with service management or ticketing tools (e.g., ServiceNow or similar request tracking systems)

Prior exposure to global or regional travel programs with multiple stakeholder groups

Familiarity with travel dashboards or KPI monitoring (compliance rates, booking channel usage, spend visibility)

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future - for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

No calls or agency requests please.