Front Desk Customer Service – Dog Daycare

Are You the Person at Work Who Just Gets Things Done?

You know the type.

Something needs to be done, so they do it.

A customer has a question, so they figure out the answer.

They notice the little mistake before it turns into a big one.

When things get busy, everyone else seems to get scattered - but somehow they're still keeping track of everything.

And their manager doesn't have to give them a new instruction every ten minutes.

If you're that person, we'd really like to talk to you.

The Wags Club is an established cage-free dog daycare and boarding facility serving Santa Monica and West Los Angeles, and we're looking for someone exceptional to join our front desk team.

You don't need years of receptionist experience.

You don't need to have worked at a dog daycare.

But you do need to be someone other people can count on.

What You'll Actually Be Doing

Our front desk is where our clients, their dogs, and our pet-care team all come together.

You'll be responsible for:

Greeting clients and getting to know our regulars and their dogs

Checking dogs in and out accurately

Answering phones and client questions

Managing reservations and client information

Processing payments

Learning our daycare, boarding, and grooming services

Making sure feeding, medication, and special instructions reach the right people

Keeping the front desk and lobby organized

Assisting with dog photos and occasional social media updates

But a list of duties doesn't really explain what makes someone good at this job.

Here's What Does

Imagine there are three clients at the desk.

One is picking up. One has a question. One is dropping off a dog with special instructions.

The phone rings.

Meanwhile, you notice something on a reservation doesn't look right.

Can you keep track of all of it without getting flustered?

Can you be genuinely friendly to the clients while still moving things along?

Can you remember the thing you need to check once you've finished helping the person standing in front of you?

Can you notice something that needs doing without waiting for a manager to point it out?

If your answer is yes, we're much more interested in that than whether your last job had "receptionist" in the title.

What We're Looking For

We want someone who is:

Smart and quick to learn

Friendly and naturally good with people

Extremely attentive to details

Organized even when things get hectic

Self-motivated

Resourceful

Dependable

Comfortable taking responsibility

Comfortable around dogs of every breed and size

Experience in customer service, retail, restaurants, hospitality, reception, veterinary care, or pet care is helpful.

Ability and attitude matter more to us than having the perfect résumé.

Pay & Benefits

$19–$21 per hour, depending on experience

Medical, dental, and vision insurance after probation

Complimentary daycare or boarding for your dog

Year-round employment with an established local business

Opportunity to learn and take on greater responsibility

Opportunity to grow within The Wags Club

If You Recognized Yourself in This Ad...

Apply.

Seriously.

We're not looking for someone who checks every conventional box. We're looking for someone who takes pride in being the person everyone knows they can count on.

If that's been you at your previous jobs, we'd like to hear from you.

Apply through this listing with your resume.

We're interviewing now and looking to hire quickly.

Qualified applicants will be contacted by phone or text.