Front Desk Receptionist – Dog Daycare & Boarding

Bring Your Front Desk Skills Where the Regulars Are Thrilled to See You.

And some of them may even give you kisses.

If you're good at running a busy front desk, you know the job is about much more than answering phones.

You remember the regulars. You notice when something doesn't look right. You can have a client in front of you, another waiting, and a phone ringing without losing track of what you're doing. And when something needs to get done, you don't need someone standing over you telling you to do it.

If that sounds like you, we'd like to meet you.

The Wags Club is an established cage-free dog daycare and boarding facility serving Santa Monica and West Los Angeles. We're looking for an experienced customer-service professional to become an important part of our front desk team.

And yes - you'll get to know the dogs just as well as the people.

What You'll Be Responsible For

Our front desk is the communication center of our business. You'll:

Welcome clients and check dogs in and out accurately

Manage busy morning drop-offs and evening pickups

Answer phones and handle client questions

Process payments and maintain accurate transactions

Manage reservations and client information

Explain our daycare, boarding, and grooming services to prospective clients

Communicate feeding instructions, medications, special requests, and important notes to our pet-care team

Catch details or discrepancies before they become problems

Keep the front desk and lobby organized and professional

Assist with dog photos and occasional social media updates

The Person We're Looking For

We're less interested in someone who simply waits for the next task and more interested in someone who takes ownership of the front desk.

The strongest candidates will be:

Warm and genuinely good with people

Organized and exceptionally attentive to details

Comfortable juggling several things at once

Calm and professional during a rush

Resourceful when solving everyday problems

Self-motivated enough to notice what needs doing and do it

Dependable and punctual

Comfortable around dogs of every breed and size

Previous front desk, reception, hospitality, veterinary, medical office, spa, gym, or similar customer-service experience is strongly preferred.

Pet-care experience is helpful, but not required.

Pay & Benefits

$19–$21 per hour, depending on experience

Medical, dental, and vision insurance after probation

Complimentary daycare or boarding for your dog

Year-round employment with an established local business

Opportunity to grow within The Wags Club

About The Wags Club

The Wags Club is a cage-free dog daycare and boarding facility with a loyal community of West Los Angeles clients who trust us with members of their families.

Our front desk sets the tone for their experience.

We're looking for someone who takes pride in knowing the clients, knowing their dogs, knowing what's happening in the facility - and making sure things get done.

Interested?

Apply through this listing with your resume.

We're interviewing now and looking to hire quickly.

Qualified applicants will be contacted by phone or text to schedule an interview.