Process Associate

Key Responsibilities

Review AI-generated summaries of medical documents for accuracy, completeness, and relevance.

Cross-check the summary against the specific client/underwriter requirement specification before finalizing.

Edit, correct, and format the document to match the exact client specification and template.

Verify medical terminology, diagnoses, and clinical details are correctly interpreted and represented.

Ensure zero/minimal errors in the final report - accuracy is a top priority.

Understand underwriting context to ensure the summary supports underwriting decision-making needs.

Deliver completed reports within the assigned turnaround time (TAT).

Escalate ambiguous, incomplete, or inconsistent AI outputs to the appropriate team/lead.

Maintain productivity and quality benchmarks set by the process.

Collaborate with team members, QA, and leads to resolve recurring AI errors or gaps.

Required Skills & Qualifications

Degree in Life Sciences, Nursing, Pharmacy, or Paramedical field (freshers eligible).

Strong understanding of, or aptitude for learning, medical terminology and clinical documentation.

High attention to detail with a strong focus on accuracy.

Ability to work effectively within a team environment.

Excellent verbal and written communication skills.

Professional, courteous, and client-focused approach.

Ability to consistently meet deadlines/targets within a fast-paced environment.

Willingness to work day shift.

Basic familiarity with AI tools is a plus (training will be provided).