Manager, HR Technology

I. Job Summary

The HR Technology Manager provides strategic leadership across HR technology, product delivery, governance, and continuous improvement initiatives that advance business priorities and enhance the workforce experience. Partnering with HR, Digital, Operations, vendor partners, and business stakeholders, this role drives technology-enabled transformation through product strategy, process optimization, portfolio management, operational excellence, and innovation. Accountable for delivering scalable solutions, governance frameworks, performance insights, and sustainable business outcomes, this leader fosters collaboration, enables data-driven decision-making, and builds a culture of continuous improvement and customer-focused execution.

II. Essential Duties and Responsibilities

Strategy & Product Leadership

Establish, own, and execute a product vision and roadmap for assigned solutions, ensuring it aligns with business strategic goals and delivers an exceptional user experience

Partner with HR Technology leadership and business stakeholders to translate strategy into product roadmaps, operational improvement plans, delivery priorities, and execution objectives

Serve as a strategic advisor to business stakeholders, providing guidance on technology capabilities, process transformation opportunities, industry trends, AI innovation, and solution alternatives

Act as a subject matter expert for assigned products and business processes, leading complex initiatives and influencing enterprise decisions by translating business strategy into technology capabilities, operating models, and actionable delivery plans

Identify opportunities to improve organizational effectiveness through process optimization, governance enhancements, and technology-enabled business transformation

Product Delivery & Execution

Establish governance processes for intake, prioritization, roadmap planning, resource allocation, escalation, decision-making, and solution delivery, ensuring alignment with technology strategy and business objectives

Lead, enable, and oversee the planning, prioritization, design, configuration, testing, implementation, and ongoing optimization of assigned technology solutions, ensuring successful delivery of quarterly releases, system enhancements, projects, and production support

Oversee project planning and execution by managing dependencies, risks, resource allocation, timelines, and communications across multiple concurrent initiatives

Maintain comprehensive delivery plans and portfolio reporting to monitor progress, measure outcomes, identify risks, and provide visibility to stakeholders and leadership

Implement and maintain delivery frameworks, tools, and best practices that support Agile delivery, portfolio management, operational excellence, and continuous improvement

Operational Excellence & Innovation

Establish and maintain operational standards, governance practices, standard operating procedures (SOPs), delivery frameworks, operational playbooks, documentation, and knowledge management processes to improve consistency, quality, scalability, and organizational effectiveness

Drive continuous improvement by analyzing workflows, developing process maps, identifying operational inefficiencies, and implementing solutions that reduce cycle time, improve service delivery, and enhance user experiences through technology, automation, reporting, and process optimization

May develop and maintain KPI frameworks, performance metrics, dashboards, and reporting capabilities that support data-driven decision-making and operational transparency

Partner with vendor teams (e.g., Oracle) to improve product capabilities and influence strategic product roadmap through active participation in customer events, community forums, and advisory opportunities

Champion organizational change and adoption efforts by supporting communication, training, documentation, and stakeholder engagement related to new processes, technologies, and ways of working

Leadership & Culture

Lead, coach, mentor, and develop self or a team, ensuring a unified strategy that supports business goals, operational excellence, and user experience outcomes

Establish clear accountability models, decision rights, governance structures, and communication channels that improve collaboration and execution across cross-functional teams

Foster a high-performing team culture built on ownership, accountability, collaboration, customer focus, curiosity, and continuous improvement

Partner across HR, Digital, Payroll, Security, Operations, and vendor organizations to drive alignment, resolve dependencies, and achieve shared business objectives

Strong knowledge of enterprise cloud HR technology solutions (Oracle HCM preferred), with experience leading technology solutions supporting one or more HR functional areas

Demonstrated experience developing technology roadmaps, product strategies, and multi-year capability plans

Ability to balance business objectives, technology capabilities, and user experience when evaluating solution alternatives and investment priorities.

Strong leadership skills with experience building, mentoring, and developing high-performing teams

Experience leading cross-functional initiatives involving HR, Digital, vendors, and business stakeholders

Ability to influence decisions across all organizational levels without direct authority

Strong consulting, facilitation, and executive communication skills

Experience managing competing priorities, product roadmaps, and strategic initiatives in a complex enterprise environment

Knowledge of Agile, product management, project management, or similar continuous improvement methodologies

Experience with HR technology governance, release planning, SaaS release cycles, testing, deployment, and change management

Demonstrated ability to identify opportunities for automation, AI, and process optimization

Strong analytical, problem-solving, organizational, and decision-making skills"

III. Qualifications

A. Required Qualifications

Bachelor's Degree (accredited) in Information Systems, Business Administration or similar area of study

High School Diploma or GED (accredited) and four (4) years of relevant experience

7 years of prior work experience (in addition to education requirement) and

3 years of supervisory experience

B. Preferred Qualifications

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

V. Benefits

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.

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