Founding Forward Deployed Engineer

About the Role

A fast-growing, Y Combinator–backed startup is building AI agents for the short-haul trucking and industrial logistics space - a massive market that still largely runs on spreadsheets and manual planning. With strong month-over-month revenue growth and a rapidly expanding US customer base, the team is hiring its first technical hire on the ground in the US: a Founding Forward Deployed Engineer who will own the full technical success of US customers from day one.

This is a high-impact, front-line role at the intersection of engineering, customer success, and product. You'll be the technical face of the company to US customers - embedded in their operations, solving real problems, and feeding critical insights back to the core product team.

What You'll Do

Own end-to-end technical deployments for US customers, from onboarding through to long-term success

Integrate the AI scheduling platform with customers' existing job management systems, GPS tools, and operational workflows

Act as the primary technical point of contact for US customers, diagnosing and resolving issues quickly

Work closely with the product and engineering teams to translate customer feedback and field learnings into product improvements

Build repeatable deployment playbooks, integration patterns, and technical documentation to scale the US go-to-market motion

Identify and surface expansion opportunities within existing accounts

Travel to customer sites as needed to support hands-on deployments and build strong relationships with operations and planning teams

What We're Looking For

Required

3–10+ years of experience in a forward deployed engineering, solutions engineering, technical customer success, or similar customer-facing technical role

Strong software engineering fundamentals - comfortable reading, writing, and debugging code across a modern stack

Experience integrating SaaS products with third-party systems (APIs, webhooks, data pipelines, etc.)

Excellent communication skills - able to translate complex technical concepts for non-technical operations teams

Self-starter mentality with the ability to operate independently in an early-stage, fast-moving environment

Based in or willing to relocate to Austin, TX

Nice to Have

Background in logistics, fleet management, waste management, or industrial operations

Experience at an early-stage startup or as a first/founding hire in a technical go-to-market role

Familiarity with AI/ML-powered products or route optimization tools

Experience working with GPS telematics or job management platforms

Compensation & Benefits

Salary: $110,000 – $135,000 USD annually

Founding-team equity participation

High-ownership role with direct influence on product, culture, and US market strategy

Visa sponsorship is not available for this role.

Location

This is an on-site role based in Austin, TX. Some travel to customer sites across the US should be expected.