Case Manager

Case Manager – Haven Toronto

Position Type: Part-Time, Permanent

Start Date: June 22, 2026

Schedule: 8am-4pm, Saturday and Sunday

Reporting to: Manager of Life Enrichment Programs

Compensation: $21,763.64/annum

This position is part of the CUPE [Local # 2289-05] bargaining unit and is subject to the terms

and conditions outlined in the collective agreement.

Since 1933, Haven Toronto has been a drop-in centre where elderly homeless, marginally

housed and socially isolated men can feel safe, where they can form and cultivate friendships,

and become part of a community. Our vision is a safe and just community in which elder

homeless men can live a quality and dignified life.

Summary: The Case Manager provides client-centered support to individuals experiencing

homelessness, substance use, mental health challenges, and complex social needs. Working as

part of a multidisciplinary team, the Case Manager is responsible for coordinating care,

supporting access to services, and helping clients develop and achieve their goals through

individualized service planning.

Key Responsibilities

Manage a caseload of clients with complex needs, providing ongoing case management

and support

Complete assessments and service planning in collaboration with clients

Provide supportive counselling, brief interventions, and crisis response as needed

Facilitate groups (e.g., life skills, harm reduction, wellness)

Support access to housing, income supports, healthcare, and community resources

Maintain accurate and timely documentation on EMHware including case notes and

service data

Build and maintain relationships with community partners and service providers

Advocate for clients within systems and support navigation of services

Contribute to a safe, welcoming, and inclusive program environment

Assist clients in accessing core services such as showers, laundry, meals, clothing, and

recreation areas.

Provide crisis intervention in accordance with Haven Toronto and SMH policies and

procedures; document actions taken and recommendations for follow-up.

Assist at the front desk by greeting clients, answering calls, registering clients for the

program, booking appointments, providing referrals, and offering client support.

Administer first aid or call emergency services when required.

Work collaboratively with staff who work during the week in order to provide wrap

around care.

Knowledge, Skills, and Abilities

Strong understanding of substance use, mental health, trauma, and recovery

Knowledge of harm reduction and housing-first approaches

Understanding of the social determinants of health and barriers faced by individuals

experiencing homelessness

Demonstrated skills in assessment, case management, and supportive counselling

Ability to work collaboratively within interdisciplinary teams and with community

partners

Experience working within a trauma-informed and anti-oppression framework

Strong interpersonal, communication, and documentation skills

Ability to manage competing priorities in a fast-paced environment

Qualifications

Bachelor’s Degree in Social Work (BSW) from an accredited institution.

Registration and membership in good standing with the Ontario College of Social

Workers and Social Service Workers (OCSWSSW) is required.

Demonstrated experience in case management, assessment, and working with

individuals experiencing mental health and/or substance use challenges.

Training in motivational interviewing and group facilitation is an asset

Additional language skills are an asset

If you feel you would be a good fit for this role with Haven Toronto, please submit a single

document with a cover letter and resume

Haven Toronto strives to foster a workplace that reflects the diversity of the community we serve

and welcome applications from all qualified candidates; however, only those selected for an

interview will be contacted.

Haven is also committed to developing an inclusive, barrier-free selection process and work

environment. If contacted, please advise the hiring manager if you require any accommodation

measures to ensure you will be interviewed in a fair and equitable manner. Information received

relating to accommodation requests will be treated with confidentiality.