Support Care Worker – Hospital Overflow Program (Thursday-Sunday)

Support Care Worker – Hospital Overflow Program

Position Type: Full-time, Time-Limited Contract ending September 30, 2026

Schedule: Thursday/Friday, 11:30pm-7:30am; Saturday/Sunday, 8pm-6am

Reporting to: Program Manager, Hospital Overflow Program Compensation: $24.00

This position is part of the CUPE [Local # 2289-05] bargaining unit and is subject to the terms and

conditions outlined in the collective agreement.

Since 1933, Haven Toronto has been a drop-in centre where elderly homeless, marginally housed

and socially isolated men can feel safe, where they can form and cultivate friendships, and

become part of a community. Our vision is a safe and just community in which elder homeless

men can live a quality and dignified life.

Summary:

As part of the support staff team, the Support Care Worker will support clients in the

overnight program at Haven Toronto, a program of St. Michael’s Homes, delivered in partnership

with St. Michael’s Hospital, Michael Garron Hospital, and the East Toronto Health Partners OHT.

Individuals presenting at local emergency departments who do not require immediate medical

attention are redirected to Haven Toronto for safe, supervised overnight rest.

The Support Care Worker provides client-centered support to individuals experiencing

homelessness, substance use, mental health challenges, and complex social needs.

Working as part of a multidisciplinary team, the Support Care Worker is responsible for greeting

clients, handling referrals, registering participants for programs, scheduling appointments,

coordinating referrals, and offering general support to help clients access services effectively.

Key Responsibilities

Welcome and orient new clients, including registration and enrolment processes.

Conduct general assessments of clients’ physical health, mental health, and overall well-being;

provide direct support and/or refer to appropriate community resources as needed.

Document client needs, observations, and interactions, and consult with colleagues to support

coordinated care.

Assist clients in scheduling and attending appointments, including follow-up with relevant

professionals and service providers.

Develop and maintain supportive, respectful relationships with clients, monitoring well-being

and encouraging positive engagement and connections.

Support access to on-site services, including showers, laundry, meals, clothing, and

recreational spaces.

Receive, record, and distribute client mail, phone messages, and essential supplies (e.g.,

clothing, towels, food, recreational items, harm reduction supplies) as appropriate.

Maintain a safe, respectful, and welcoming environment; monitor client interactions and

intervene appropriately when required.

Provide crisis intervention in accordance with Haven Toronto policies and procedures,

including documenting actions taken and follow-up recommendations.

Administer first aid or contact emergency services as required.

Complete accurate documentation, including daily activities, incident reports, and program

statistics.

Assist with receiving and organizing food, donations, and supplies; maintain inventory and

equipment as required.

Work collaboratively with colleagues, volunteers, and clients to support a positive and

inclusive environment.

Ensure the facility is clean, organized, and safe, including maintaining common areas and

addressing hazards.

Perform opening and closing duties

Complete and document hourly safety and security checks.

Stock supplies throughout the building as needed.

Support the coordination and direction of volunteers, as requested by management.

Represent Haven Toronto in a professional, respectful, and constructive manner at all times.

Qualifications:

Post-secondary diploma in Social Services, Addictions, Recreation, or Mental Health.

Demonstrated awareness of issues related to aging, homelessness, addictions, mental

health, harm reduction, and food and income insecurity.

Demonstrated skills at working respectfully and constructively dealing with people of

diverse backgrounds.

Experience working within a trauma-informed and anti-oppression framework

Strong interpersonal, communication, and documentation skills

Ability to manage competing priorities in a fast-paced environment

Demonstrated experience in creatively engaging older economically marginalized people.

Knowledge of downtown Toronto social resources is an asset.

Valid First Aid and CPR qualifications.

Haven Toronto strives to foster a workplace that reflects the diversity of the community we serve

and welcome applications from all qualified candidates; however, only those selected for an

interview will be contacted.

Haven is also committed to developing an inclusive, barrier-free selection process and work

environment. If contacted, please advise the hiring manager if you require any accommodation

measures to ensure you will be interviewed in a fair and equitable manner. Information received

relating to accommodation requests will be treated with confidentiality