Swedish-speaking Technical Support Agent in Greece (w. Relocation Package)

Are you interested in technology and enjoy solving problems while delivering great customer service?

We're looking for a Swedish-speaking Technical Customer Support Advisor to join an international support team in Greece, helping customers use one of Europe's leading fleet management platforms.

The platform allows transport companies to monitor their vehicles in real time, helping them track locations, improve efficiency and manage their fleets through GPS and digital technology. In this role, you'll support customers with both technical questions and general account-related enquiries via email, phone and internal systems.

If you're naturally curious, enjoy troubleshooting and like working in a structured environment, this could be an excellent next step in your career.

What you'll be doing

Provide technical and customer support via email, phone and internal systems

Assist customers with account setup, activation and configuration issues

Help troubleshoot technical problems related to fleet management software and connected vehicle services

Investigate missing or inaccurate system information, such as vehicle locations, driving data or fleet visibility

Support customers, partners and internal teams with product-related questions

Escalate more complex technical cases to the headquarters in Germany when required

Document customer interactions accurately using multiple internal tools

Deliver professional and efficient support while maintaining a high level of customer satisfaction

Who you'll be supporting

You'll work with a wide range of customers across Europe, including:

Transport and logistics companies

Fleet managers and dispatchers

Truck and bus drivers

Business owners

Service and repair workshops

Sales representatives and business partners

Potential new customers interested in the platform

Requirements

Fluent Swedish (C1) and good English (B2)

Previous experience in customer service or technical support

Comfortable working with several computer systems simultaneously

Good written communication skills

General understanding of software, GPS or mobile technology

A structured and analytical approach to problem-solving

Ability to multitask and prioritise effectively

A positive attitude and willingness to learn

Benefits

Relocation package including paid flight and temporary accommodation

Work from home in Greece (can not be from a different country than Greece)

Support finding long-term housing

Competitive salary and monthly performance bonus

Paid training before you start

Private health insurance

Career development opportunities within an international organisation

Continuous learning and upskilling programmes

Free Greek language lessons

Employee discounts and social activities

A multicultural workplace with colleagues from across Europe

Why Greece?

Build your international career while enjoying the Mediterranean lifestyle. Greece offers a lower cost of living than many Northern European countries, a welcoming international community and more than 300 days of sunshine each year. Whether you enjoy city life, beaches or exploring new cultures, Greece is a fantastic place to live and work.