Business Analyst-Pharmacy & Technology

Our Company:

PharMerica

Overview:

PharMerica, a part of Brightspring Health Services, is a long‑term care pharmacy services provider that supplies medications, clinical support, and pharmacy management to healthcare organizations across the United States.

We are a non-retail pharmacy that focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation facilities, long-term acute care centers, and other specialized care centers nationwide. Our organization is in high growth mode, which can provide opportunities for advancement for individuals looking for career progression!

The Business Analyst serves as the critical bridge between long-term care (LTC) pharmacy operations and our IT partners and technology vendors. This role is responsible for identifying, analyzing, and championing process improvement opportunities across pharmacy operations - including order entry, fulfillment, claims adjudication, billing, and clinical workflows - and translating those opportunities into clear, actionable business requirements, user stories, and functional specifications for technical delivery teams.

The ideal candidate is equally comfortable on the pharmacy floor and in a sprint planning session: someone who can shadow a technician to map a workflow in the morning and write acceptance criteria for a developer in the afternoon. This person doesn't just document what the business asks for - they ask why, challenge assumptions, quantify the opportunity, and ensure the delivered solution actually solves the problem.

Schedule: Monday - Friday, hours per business needs

Remote Opportunity. May live anywhere within the Continental USA

Benefits and perks for You!

Medical, Dental, Vision insurance

Health Savings & Flexible Spending Accounts (up to $5,000 for childcare)

Tuition discounts & reimbursement

401(k)

Company Paid Time Off*

Shift Differential

DailyPay

Pet Insurance

Employee wellness and discount programs

Benefits may vary by employment status

Responsibilities:

Process Improvement & Opportunity Identification

Proactively identifies, analyzes, and prioritizes process improvement and automation opportunities across LTC pharmacy operations (order entry, dispensing, fulfillment, delivery, claims adjudication, billing/revenue cycle, and regulatory compliance workflows)

Conducts current-state / future-state process analysis, including workflow observation, stakeholder interviews, process mapping (e.g., swim-lane diagrams, value stream maps), and root cause analysis

Quantifies improvement opportunities through cost/benefit analysis, ROI modeling, and business case development to support prioritization and executive decision-making

Defines, baselines, and tracks key performance indicators (KPIs) and operational metrics to measure process health and validate benefits realized post-implementation

Analyzes operational data (production volumes, error rates, turnaround times, rework, claim rejections) to surface trends, anomalies, and opportunities

Business Requirements & User Story Development

Elicits, analyzes, documents, and validates business requirements through interviews, workshops, job shadowing, surveys, and data analysis

Translates business needs into well-formed deliverables for IT partners and vendors: business requirements documents (BRDs), functional specifications, user stories with acceptance criteria, use cases, and process flow diagrams

Decomposes complex or ambiguous business problems into clearly scoped, testable requirements

Maintains and grooms requirement backlogs; partner with product owners, project managers, and development teams to prioritize work based on business value

Manages requirements traceability from initial request through design, build, test, and deployment; assess and communicate impacts of scope changes

Stakeholder Engagement & IT/Vendor Liaison

Serves as the primary liaison between pharmacy operations stakeholders and internal IT teams and external technology vendors

Facilitates requirements workshops, design reviews, and working sessions with cross-functional audiences ranging from front-line pharmacy staff to executive leadership

Translates between business and technical languages - ensuring operations understands technical constraints and trade-offs, and IT/vendors understand operational context, urgency, and regulatory realities

Builds and maintains productive relationships with vendor partners; participate in vendor solution evaluations, gap analyses, and configuration decisions

Communicates project status, risks, decisions, and open items clearly and proactively to stakeholders at all levels

Data Analysis & Reporting

Performs ad-hoc and recurring data analysis to support decision-making, using tools such as Excel, SQL, and Power BI

Designs and maintains dashboards and reports that give operational and executive audiences visibility into process performance

Ensures data quality and consistency in analyses; document data definitions, sources, and logic

Qualifications:

Required Qualifications

Bachelor's degree in Business, Healthcare Administration, Information Systems, or related field - or equivalent practical experience

3+ years of business analysis, process improvement, or related analytical experience

Demonstrated experience eliciting and documenting business requirements, functional specifications, and/or user stories with acceptance criteria

Experience working directly with IT teams and/or software vendors through a full solution lifecycle (analyze, design, build, test, implement, support)

Strong proficiency with Microsoft Office suite, including advanced Excel (pivot tables, lookups, data analysis); proficiency with Visio or equivalent process mapping tools

Proven ability to analyze data, draw insights, and make business recommendations that influence stakeholders

Excellent written and verbal communication skills, with demonstrated ability to communicate effectively with both technical and non-technical audiences, including senior leadership

Strong organizational skills with the ability to manage multiple concurrent initiatives and deal with ambiguity in a fast-paced environment

Preferred Qualifications

Experience in pharmacy operations, long-term care pharmacy, PBM, or healthcare claims/revenue cycle

Familiarity with pharmacy systems (e.g., Framework LTC, DocuTrack, PrimeCare, QS/1) and/or pharmacy claims adjudication (NCPDP standards, rejection codes, GPI/NDC constructs)

Working knowledge of SQL, Power BI, or other query/visualization tools

Knowledge of SDLC and both Agile/Scrum and Waterfall delivery methodologies; experience with Jira, Azure DevOps, or similar backlog management tools

Lean Six Sigma training or certification (Green Belt or higher)

Business analysis certification (CBAP, CCBA, PMI-PBA) or Scrum certification (CSPO, PSPO)

Understanding of healthcare regulatory frameworks relevant to LTC pharmacy (HIPAA, CMS requirements, state board of pharmacy regulations)

Experience supporting automation, AI/ML, or workflow technology initiatives in an operations environment

About our Line of Business: PharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in-home care, and patients with cancer. Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions, backed by industry-leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best-in-class clinical standards. We are committed to enhancing resident health, reducing staff burdens, and supporting our clients' success. For more information, visit www.pharmerica.com. Follow us on Facebook, Twitter, and LinkedIn.