Retail Customer Service Representative

Is this job for you?:

Do you believe in putting the customer first?

Do you love to solve problems and create solutions?

The Brick is actively seeking to our service team. As a Customer Service Associate, you will be reporting to the Operations Manager. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations!

Responsibilities:

Respond to customer inquiries and offer solutions in a courteous and professional manner

Follow up with customers to identify and support their needs

Promote customer loyalty by providing exceptional customer support

Review and follow up on order reports on a daily basis

Other duties as assigned

Qualifications:

Strong customer service focus

Team oriented

High school diploma or equivalent

Exceptional communication skills, both written and verbal

Proven ability to multitask and maintain organization

Proficiency with computers and Microsoft Office programs

Flexibility to work all shifts, including evenings and weekends, as required

Why The Brick?:

Competitive remuneration package that will commensurate with experience

Career progression potential with plenty of access to ongoing personal and professional development

Employee discounts

A dynamic environment to showcase your leadership talents.

The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to hrhires@thebrick.com