Retail Design and Construction Business Operations Manager

JOB DESCRIPTION

Help shape how we deliver world-class design and construction outcomes at scale. In this role, you will strengthen execution by bringing clarity to priorities, rigor to governance, and consistency to operating rhythm. You will build trusted partnerships with leaders, clients, and service partners to align decisions and remove roadblocks. You will help modernize how we plan, track, and report work through strong operational oversight and data discipline. Join us to improve outcomes across teams and vendors through reliable, transparent delivery.

As a Retail Design and Construction Business Operations Manager on the Retail Design and Construction team, you will lead day-to-day business operations and service partner performance to support reliable, high-quality execution. You will work closely with leaders, clients, and service partners to align priorities, maintain transparency, and resolve issues quickly. You will help us strengthen governance, controls, and operating cadence so teams stay aligned and delivery stays on track. You will contribute to continuous improvement across processes, tools, and reporting so we can make better decisions with better information.

Job responsibilities

Lead stakeholder communications by delivering clear leadership updates, including outcomes, risks, and decisions

Develop executive-ready materials for business unit reviews and leadership forums

Establish governance routines, decisioning, and escalation paths to ensure transparency and timely issue resolution

Standardize design and project management processes and enforce control adherence across teams and service partners

Oversee capital planning investment tracking and support submissions with accuracy and timeliness

Execute operational process improvements for funding, payments, invoicing, and approvals in partnership with project accounting

Set service partner performance expectations and manage service level targets, controls, and remediation plans

Conduct workforce and vendor planning analyses and prepare leadership approval materials

Run operating rhythm meetings by setting agendas, facilitating forums, and documenting decisions and actions

Align tools and platforms to streamline workflows, improve reporting, and strengthen data governance standards

Improve planning, tracking, reporting, and review cadences to keep leaders informed and teams aligned

Required qualifications, capabilities, and skills

5 years of experience in real estate, design and construction, project management, or operations

Proficiency in Microsoft Excel, including financial management and modeling

Demonstrated conflict management, negotiation, and vendor management skills, including enforcing standards, contractual requirements, and internal policies

Strong written and verbal communication skills, including producing executive-ready materials and facilitating meetings

Ability to learn and use proprietary project management systems quickly and effectively

Strong proficiency in Microsoft Office (Excel, PowerPoint, Word)

Demonstrated ability to influence and execute in a matrixed organization with multiple stakeholders and competing priorities

Preferred qualifications, capabilities, and skills

Bachelor's degree in business, construction, engineering, architecture, or a related field

Experience translating business needs into prioritized software features and improvements, managing trade-offs, and delivering iterative enhancements

Ability to collaborate with engineering and software development teams, including comfort with integrations, Application Programming Interfaces (APIs) and data flows (not necessarily hands-on technical)

Demonstrated success aligning diverse teams to clear outcomes

Strong experience writing and presenting concise executive updates

Experience working in large, complex, matrix organizations

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.