Customer Support Executive - freight & logistics
About the role
Customer Service Executive
Role
customer experience by coordinating bookings, providing timely updates, and maintaining strong client relationships in the fastpaced logistic
Key Responsibilities
Coordinate with Sales and Pricing teams for container bookings
Place bookings with shipping lines, follow up, validate, and confirm all shipment bookings
Build and maintain long-term customer relationships through excellent service
Manage daily communication via emails and phone calls with customers & shipping lines
Fetch and provide accurate vessel schedules to customers
Ensure timely and accurate data entry into the operating system
Direct customer queries or concerns to the appropriate department and provide prompt responses
Use daily customer service reports to confirm all release requirements before container pickup
Requirements
Strong communication skills - both verbal & written
Minimum 2 years of experience in freight forwarding / shipping / logistics preferred
Proficiency in MS Office & ability to handle operational systems
Customer-focused mindset with problem-solving abilities Detail-oriented and able to manage multiple bookings simultaneously
Pay: ₹25,089.31 - ₹35,775.92 per month
Application Question(s):
How many years of experience do you have in customer service or operations specifically within freight forwarding, shipping lines, or logistics?
Education:
Bachelor's (Required)
Experience:
Customer support: 2 years (Required)
Language:
English (Required)
Work Location: In person
Questions about this role
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