Front office Manager (Hotel)
About the role
Department: Front Office manager Experience: Minimum 8 years in hotel front office operations
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Job Summary
Lead front office operations to ensure smooth guest experiences, efficient team performance, and optimal room revenue, with strong focus on OTA management and service standards.
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Key Responsibilities
Oversee reception, reservations, and guest services
Ensure seamless check-in/check-out and high guest satisfaction
Handle guest queries, complaints, and special requests
Train, supervise, and manage front office team
Monitor room inventory, occupancy, and pricing with revenue/sales teams
Manage OTA platforms (Booking.com, Expedia, Agoda) and optimize listings
Prepare and review daily reports (revenue, occupancy, forecasts)
Coordinate with housekeeping and maintenance for room readiness
Ensure accurate billing, cash handling, and audits
Maintain compliance with hotel policies and SOPs
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Requirements
8+ years in hotel front office, with leadership experience
Strong OTA and channel manager knowledge
Familiarity with PMS
Excellent communication and leadership skills
Ability to multitask, solve problems, and work flexible shifts
Pay: ₹12,645.34 - ₹37,976.37 per month
Work Location: In person
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