Account Relationship Manager

Job Title: Account Relationship Manager Location: New Delhi Reports To: Managing Director / Supplier Experience Lead Employment Type: Full-time

About Forplanet Ingredients

At Forplanet Ingredients, we're on a mission to tackle one of the planet's most pressing challenges - food waste. By collecting surplus food and converting it into high-quality ingredients for animal feed, we're creating a circular economy solution that benefits farmers, food producers, and the environment.

We partner with leading food and FMCG brands to deliver sustainable and secure food and waste management solutions through a pan-India reverse logistics network and environmentally responsible upcycling processes. As we continue to grow, we're looking for individuals who are passionate about sustainability, customer success, and operational excellence.

Position Overview

The Account Relationship Manager will be responsible for managing and strengthening relationships with our food supplier partners, ensuring an exceptional supplier experience while driving business growth and operational excellence.

The role involves acting as the primary point of contact for assigned accounts, coordinating with internal teams to ensure commitments are delivered, resolving supplier concerns proactively, and identifying opportunities to deepen partnerships. The successful candidate will play a key role in maintaining supplier satisfaction, improving engagement, and contributing to the company's long-term growth.

Key Responsibilities1. Supplier Relationship Management

Build and maintain strong, long-term relationships with assigned supplier accounts.

Serve as the primary point of contact for supplier queries, concerns, and operational support.

Understand supplier business needs and provide timely, practical solutions.

Conduct regular business reviews and engagement meetings with suppliers.

Ensure suppliers receive a consistent, professional, and high-quality service experience.

2. Account Growth & Retention

Identify opportunities to increase supplier engagement and business volumes.

Support onboarding of new suppliers and ensure a smooth transition into operations.

Work towards improving supplier retention and satisfaction.

Monitor account performance and recommend initiatives to strengthen partnerships.

3. Operational Coordination

Collaborate closely with Operations, Logistics, Quality, and Finance teams to ensure supplier commitments are fulfilled.

Ensure operational issues are resolved promptly through cross-functional coordination.

Monitor service levels and proactively address potential disruptions.

Ensure compliance with company SOPs and service standards.

4. Issue Resolution

Manage supplier escalations with professionalism and urgency.

Investigate root causes of recurring issues and drive sustainable corrective actions.

Maintain clear communication with suppliers throughout the resolution process.

Track and report issue resolution timelines and outcomes.

5. Performance Monitoring & Reporting

Maintain accurate records of supplier interactions and account activities.

Prepare regular reports on supplier engagement, account performance, and key metrics.

Analyse trends and recommend improvements to enhance the supplier experience.

Support management with data-driven insights and performance updates.

Expected Outcomes

High supplier satisfaction and engagement.

Strong retention and growth of existing supplier accounts.

Consistent adherence to operational SOPs and service standards.

Timely resolution of supplier issues and escalations.

Improved collaboration across internal teams.

Growth in supplier business volumes and long-term partnerships.

Qualifications

Bachelor's degree in Business Administration, Supply Chain, Food Technology, Commerce, or a related field.

3–6 years of experience in Account Management, Key Account Management, Customer Success, Supplier Relationship Management, or B2B Sales.

Experience in the Food, FMCG, Logistics, Supply Chain, Recycling, or Waste Management industry is preferred.

Skills & Competencies

Strong relationship-building and stakeholder management skills.

Excellent verbal and written communication skills.

High customer orientation and service mindset.

Strong ownership and accountability.

Analytical thinking and structured problem-solving ability.

Ability to manage multiple accounts simultaneously.

Excellent coordination and cross-functional collaboration skills.

Proficiency in Microsoft Office and CRM systems.

Ability to work independently in a fast-paced environment.

Ideal Candidate Profile

Experience in B2B sales or account management within the Food or FMCG industry.

Passion for customer success and long-term relationship building.

Calm, composed, and solution-oriented under pressure.

Strong commercial awareness with an operational mindset.

Highly organised with excellent attention to detail.

Aligned with Forplanet Ingredients' mission of sustainability and circular economy.

Why Join Forplanet Ingredients?

Be part of a mission-driven organisation creating measurable environmental impact.

Work with leading food and FMCG companies across India.

Opportunity to build long-term strategic partnerships.

Collaborative and entrepreneurial work culture.

Competitive compensation and opportunities for professional growth.

Pay: ₹37,000.00 per month

Benefits:

Cell phone reimbursement

Flexible schedule

Food provided

Health insurance

Internet reimbursement

Life insurance

Paid sick time

Provident Fund

Application Question(s):

Our Budget is 37000. Are you Comfortable with it?

Work Location: In person