Technical Support Representative (Secure Power)
About the role
Job Description:
We're looking for a technically-minded problem solver to join our Technical Customer Care team. If you love helping customers navigate complex product challenges and want to apply your technical knowledge in a customer-facing role, this opportunity is for you.
What will you do?
Provide technical support by diagnosing customer inquiries related to product specifications, applications, and system integration
Assist customers with product selection, troubleshoot performance issues, and recommend optimization strategies
Work closely with internal teams to escalate complex cases and contribute technical insights to improve products
Resolve customer requests efficiently to ensure a seamless and positive experience
What are the key skills we are looking for?
Active listening - intermediate level; understanding customer technical concerns to provide accurate solutions
Customer service - intermediate level; delivering responsive support that builds trust and loyalty
Customer support - intermediate level; managing inquiries efficiently while maintaining quality standards
Product knowledge - developing level; applying technical specifications to real-world customer applications
Troubleshooting - developing level; diagnosing issues systematically to resolve technical problems
Problem solving - developing level; analyzing situations to identify root causes and effective solutions
Communication - developing level; explaining technical concepts clearly to diverse audiences
Product application - developing level; advising customers on optimal product use and integration
What qualifications will make you successful?
Bachelor's Degree in Computer Engineering or related.
Prior experience in technical support - power and networking highly preferred.
Willingness to work on a hybrid setup in Rosario, Cavite during US business hours.
Technical curiosity and a methodical approach to diagnosing and solving customer challenges
Strong interpersonal skills with the ability to remain calm and solution-focused under pressure
Eagerness to learn and grow your technical expertise through hands-on customer interactions
Collaborative mindset with comfort working across teams to deliver seamless customer experiences
(External) English Qualifications:
What's in it for me?
Make a tangible impact by solving real technical challenges for customers every day
Grow your technical skills with mentorship, training, and exposure to diverse product applications
Join a collaborative team that values innovation, quality, and continuous improvement
Build a rewarding career with clear development pathways in technical and customer care roles
Bring your technical talent to a team that's ready to support your growth - apply today!
Local Benefits (English):
Rewards designed for you
Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits - it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.
Country-specific programs and initiatives may be available.
(External) English Company Boiler Plate:
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric – apply today!
€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
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