Case Manager
About the role
BizAssist Danışmanlık A.Ş. is hiring an Case Manager to support the sales operations of one of its UK-based clients operating in the medical tourism sector.
The client works with independent healthcare providers in areas such as hair transplant, plastic surgery and cosmetic dentistry, with operations in London (UK) and Istanbul (Turkey), facilitating access for international clients.
This role will be based in Karşıyaka, Izmir and employed by BizAssist Danışmanlık A.Ş., focusing on handling international prospective client leads, driving sales conversions, and managing sales processes.
Job Description
Conduct inbound and outbound calls to handle prospective client inquiries from the UK and worldwide
Respond to client enquiries by email, phone or instant messaging and quotes in liaison with independent healthcare providers
Provide information on the services offered, the expertise and credentials/accreditations of independent healthcare providers, and communicate the benefits of planning this process through our client
Arrange phone/video consultation appointments with independent healthcare providers and assist clients with the interpretation/translation during consultations
Perform regular follow-ups and price negotiations to convert leads into sales
Contribute to the client loyalty program by constructing a portfolio of post-serviced satisfied clients, retaining relationships and winning their referrals
Requirements
Degree from Tourism Administration, English Translation and Interpretation, English or American Language and Literature, International Relations or Medical related academic programmes taught in English
Fluency in formal written and spoken English, additional Western European language is a plus
Minimum of 2 years experience in sales, preferably in a health care services environment
Organizational skills, multi-tasking expertise, interpersonal skills, communication skills, self-motivation, persistence and performance under pressure
Prior experience with CRM software is a plus
Benefits
Competitive base salary
Private health insurance
Hybrid working model (2 days remote per week)
Company-provided mobile phone, laptop and meal card
Performance-based quarterly bonus
Paid day off on your birthday
Training and development budget available after the first year
Job Type: Full-time
Work Location: Hybrid remote in İzmir
Questions about this role
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