Inside Account Manager, Research Solutions Portfolio

Inside Account Manager

Are you passionate about building strong customer relationships and helping academic and government institutions achieve their research, teaching, and learning goals?

Do you enjoy consultative selling, uncovering customer needs, and delivering solutions that create meaningful impact?

About the Role

As an Inside Account Manager, you will manage a portfolio of academic and government accounts, driving customer engagement, renewals, and revenue growth across Elsevier’s portfolio of research solutions. Working closely with customers and internal stakeholders, you will identify opportunities, deliver value-driven solutions, and support institutional research, teaching, and learning objectives while contributing to long-term business growth.

Responsibilities

Manage a defined territory of existing and prospective customer accounts, developing long-term relationships with key decision makers.

Conduct inbound and outbound sales activities through phone, email, virtual meetings, and digital engagement to generate pipeline, renew subscriptions, and close new business opportunities.

Identify customer needs and recommend Elsevier solutions that align with institutional goals and research priorities.

Prepare and deliver product presentations, pricing proposals, and renewal strategies while negotiating terms within established guidelines.

Manage the complete sales cycle, including opportunity qualification, forecasting, proposal development, contract execution, and post-sale follow-up.

Collaborate with field account managers, product specialists, customer consultants, and marketing teams to execute account strategies and maximize customer value.

Monitor market trends, competitive activity, and customer feedback to identify new business opportunities and support strategic account planning.

Meet or exceed assigned revenue, renewal, and growth targets while maintaining high levels of customer satisfaction.

Requirements

Experience in inside sales, account management, customer success, or consultative B2B sales.

Strong communication, presentation, negotiation, and relationship-building skills.

Proven ability to manage multiple opportunities and prioritize competing demands in a fast-paced sales environment.

Experience using CRM platforms (Salesforce preferred) and Microsoft Office applications.

Demonstrated ability to meet or exceed sales quotas and performance objectives.

Strong analytical and problem-solving skills with the ability to interpret customer needs and recommend appropriate solutions.

Ability to maintain accurate customer records, opportunity data, and sales activities within CRM systems.

Work in a Way That Works for You

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working Pattern

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

About the Business

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

Primary Location Base Pay Range: Home based-Ohio $56,600 - $94,400. Total Target Cash Range: $87,000 - $145,100.Pay mix between base and variable pay varies based on sales role; please discuss with the recruiter.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

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