Director, Global Accounting Operations

The opportunity

Delaware North is seeking a Director, Global Accounting Operations to join our Global Accounting Services team based at our global headquarters in Buffalo, New York. The Director, Global Accounting Operations is responsible for leading process optimization, shared services centralization, and continuous improvement initiatives across the global accounting function. This role is a key leader in evolving Delaware North's finance shared services vision by identifying and transitioning field-based accounting activities into Global Accounting Services, strengthening finance operations through robust policies, procedures, and internal controls, and improving service delivery.

Pay

Minimum – Anticipated Maximum Base Salary: $178,400 - $224,700 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:

Medical, dental, and vision insurance

401(k) with up to 4% company match

Annual performance bonus based on level, as well as individual, company, and location performance

Paid vacation days and holidays

Paid parental bonding leave

Tuition and/or professional certification reimbursement

Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

Strengthen finance operations through development and oversight of policies, procedures, and a strong internal controls framework across core shared-services processes

Lead the identification, evaluation, and transition of field-based accounting activities into Global Accounting Services to support shared services centralization, standardization, and operational efficiency

Drive end-to-end process optimization across Record to Report, Procure to Pay, and Order to Cash to reduce barriers, improve accuracy, and support consistent service delivery

Partner with Financial Systems and Accounting leaders to align process ownership, requirements, testing, issue resolution, and performance monitoring for finance technology changes and implementations

Develop, implement, maintain, and oversee finance policies, procedures, and operating standards to support consistency, accountability, and a strong internal controls framework across finance operations

Provide change management leadership for new processes, system enhancements, and organizational changes by facilitating cross-functional collaboration, training support, stakeholder alignment, and adoption planning

Utilize key performance indicators, dashboards, analytics, and post-implementation reviews to measure operating effectiveness, identify risks, and drive continuous improvement

Lead documentation, cross-training, and team capability development to reduce key-person dependency and support the continued evolution of Global Accounting Services as a Center of Excellence

More about you

Bachelor's degree in Accounting, Finance, Business Administration, or a related field is required; a master's degree is preferred.

CPA required

Leadership experience required

Shared services, outsourcing, process improvement, or finance operations management experience is preferred

Experience with ERP systems, OneStream, BlackLine, Alteryx, or similar tools preferred

Experience with audit, SOX/internal controls, and governance frameworks, along with policy development, procedure governance, change management, and performance monitoring

Proven ability to lead cross-functional initiatives across Accounting, Financial Systems, and business teams

Experience leveraging data, reporting, analytics, and automation to improve finance process performance and operating insight

Who we are

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team - you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality - come grow with us!

$178,400 - $224,700 / year