Restaurant Operations Manager

Join Our Team!

Operations Manager - Multi-Unit Restaurant Leadership

$85,000 - $90,000 base + quarterly & year-end bonus potential

Comprehensive benefits package

Be the leader who elevates leaders.

SSP America is seeking an Operations Manager to oversee multiple restaurant concepts at Ronald Reagan Washington National Airport (DCA). This is a high-visibility, hands-on leadership role focused on coaching, developing, and holding Restaurant General Managers accountable for operational excellence, financial performance, and brand standards.

Reporting directly to the onsite Director of Operations, this role is ideal for a proven multi-unit leader who thrives in high-volume environments and knows how to turn standards into habits - and managers into strong business owners.

What You'll Do:

Lead, coach, and develop a team of Restaurant General Managers across multiple brands and concepts

Hold GMs accountable for execution, results, and consistency

Serve as a teacher and mentor, reinforcing best practices in operations, finance, and people leadership

Drive performance across:

Food quality and execution

Guest experience and service standards

Labor, food cost, and controllables

Compliance, safety, and brand standards

Partner closely with the Director of Operations to align priorities, solve problems, and execute strategy

Ensure systems, processes, and reporting are consistently followed

Support forecasting, budgeting, and financial reviews - and teach GMs how to manage their P&Ls

Identify gaps, address underperformance, and celebrate wins

Problem Solving: Address routine issues and escalate complex problems to higher management as necessary.

Educational Background: High School Diploma or equivalent, associate’s degree or equivalent coursework preferred.

What We're Looking For:

Minimum seven (7) years in restaurant/food service in a management/supervisory capacity.

Minimum five (5) Years in a Restaurant General Manager capacity.

Experience as a Multi-Unit Restaurant Manager with oversight of General Managers highly desired.

Technical Training: Full Service and Quick Service restaurant experience preferred. Culinary background is desirable.

Technical Skills: Proficient level of computer literacy, including MS Office (Word, Excel, PowerPoint, and Outlook), and Point-of-Sale (POS) systems. Effective organizational maturity to prioritize daily, weekly, monthly and yearly activities.

Interpersonal Skills: Ability to interact at all levels, including with executives, union representatives, and diverse hourly team members. Proven track record of resolving uncomfortable situations with clients, customers, peers and direct reports.

Finance: P&L expert level with ability to teach and coach General Managers

Why Join Us?

Lead in one of the most dynamic airport environments in the country

Work for a global food & beverage leader with multiple brands and growth opportunities

Make a real impact by developing strong General Managers

Competitive compensation with bonus potential

Medical, Dental and Vision

Basic Life & AD&D Insurance

EAP

Voluntary Benefits: Life AD&D, Accident, Critical Illness, Hospital Indemnity, Pet Insurance

SSP 401(k) Plan with Employer Matching

PTO – Starting at 80 hours a year

6 Premium Paid Holidays

Paid Sick Leave

Ready to Apply?