Associate Robotaxi Operations Manager

What to Expect

Tesla is on a mission to build a world of amazing abundance, and the Robotaxi program is at the forefront of this revolution. As an Associate Robotaxi Operations Manager, you will play a critical role in supporting the daily health, readiness, and operational excellence of our autonomous vehicle fleet. This is a high-impact, fast-paced role designed for a driven, action-oriented leader who thrives in dynamic environments and is eager to grow into full operational ownership. You’ll work closely with the Robotaxi Operations Manager to ensure vehicles are clean, charged, maintained, and ready for service while building foundational leadership, analytical, and cross-functional collaboration skills.

Shift time will be 10:00AM - 8:00PM

What You'll Do

Assist in managing vehicle readiness - including cleaning, charging, maintenance scheduling, and service coordination - to maintain high fleet availability and uptime

Support the coaching, training, and performance tracking of a variety of team members (Fleet Support Specialists, Operations Advisors, and/or Technicians) and Supervisors. Help deliver feedback, monitor KPIs, and support team development initiatives

Conduct regular checks on cleaning, charging, and service workflows. Identify gaps, document findings, and support the implementation of process improvements. Use internal software platforms to access real-time fleet data, track vehicle status, and escalate issues promptly. Develop proficiency in data-driven decision-making

Track key performance indicators (KPIs) such as vehicle downtime, charge efficiency, and service cycle times. Contribute insights to improve fleet performance

Partner with Engineering, Logistics, Customer Experience, and Global Operations to resolve blockers, share feedback, and support program growth. Adding implementing/driving customer satisfaction strategies by improving response times, managing, and reuniting customers belongings via lost and found, reviewing customer feedback and implementing process based on feedback to improve vehicle cleanliness. Identify inefficiencies and propose practical solutions. Embrace change, adapt quickly, and contribute ideas to improve safety, efficiency, and quality

Understand and improve all aspects of service center performance, championing safety, efficiency, quality, and technical acumen in service operations

Embrace change, excel in high-pressure situations, exhibit strong prioritization, and time management skills, and combine analytical thinking with hands-on problem-solving and a customer-service mindset

What You'll Bring

Bachelor’s degree or equivalent experience

Strong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities

Experience leading teams and managing a diverse group of roles and responsibilities

Experience running complex processes using Lean or other techniques

Relentless drive for excellence that stands out among peers, regardless of background

Low ego and hunger to learn, able to connect with anyone and roll up your sleeves to do whatever is needed to help the team

Valid driver’s license required

Compensation and Benefits

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

Medical plans > plan options with $0 payroll deduction

Family-building, fertility, adoption and surrogacy benefits

Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution

Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA

Healthcare and Dependent Care Flexible Spending Accounts (FSA)

401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits

Company paid Basic Life, AD&D

Short-term and long-term disability insurance (90 day waiting period)

Employee Assistance Program

Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays

Back-up childcare and parenting support resources

Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance

Weight Loss and Tobacco Cessation Programs

Tesla Babies program

Commuter benefits

Employee discounts and perks program

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.