Manager UI/UX Design Advisory Services - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

We are looking for an experienced and highly motivated Manager, Advisory Services, to strengthen our rapidly growing team. We're looking for someone with a consumer centric mindset, intellectual curiosity, and solid communication skills to partner with Digital Practice leaders, Product Owners, Project Managers and scrum teams. This role will be expected to thoughtfully apply AI-enabled tools and methods to accelerate design, research synthesis, prototyping, and delivery while maintaining high standards for quality, accessibility, privacy, and responsible use.

You will bring a mix of creative problem solving, intellectual curiosity, and solid communication and design skills. You will work with customers to identify their needs and develop solutions tailored to meet their requirements. You will also help teams understand how AI is changing the product and software delivery lifecycle, including opportunities to accelerate discovery, ideation, research analysis, content generation, prototyping, experimentation, and design documentation. You will also lead opportunities and develop proposals with leadership to ensure our customers find value in our Digital Transformation offerings. You will possess a deep understanding of the healthcare industry and experience in consumer centric innovation and digital transformation.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

Collaborates with product management, other designers, data and analytics and engineering in discovery or requirements gathering sessions

Participates in strategy & roadmap sessions

Identifies practical opportunities to incorporate AI into product discovery, design workflows, research synthesis, prototyping, and delivery practices to improve speed, quality, and team effectiveness

Build design artifacts based on analytics, user research and best practices

Uses AI-assisted tools to explore design directions, generate and evaluate alternatives, summarize research inputs, and accelerate early-stage artifacts while applying human judgment, design craft, and validation before recommendations are finalized

Ability to ideate & provide multiple solutions

Regularly shares work and accepts design feedback, refining designs based on feedback received

Participates in design reviews & provides constructive feedback to others

If working on the final user interface, defines final layout, font, colors, padding/spacing rules that align with the necessary (Optum, UHC or commercial client) brand. Sources images, icons or videos needed to design and complete the work

When presenting, clearly articulates the problem being solved, how the user accesses the experience and how they progress through it

Manages timelines, milestones and internal processes on feature work to ensure timely delivery

Prioritizes gaining a deep understanding of the client design patterns, applying them appropriately

Supports research initiatives by prepping and building prototypes for user testing

Partners with product, engineering, data, and compliance stakeholders to design AI-enabled experiences that are transparent, explainable, accessible, and aligned with responsible AI, privacy, security, and health care risk considerations

Leverage market insights to understand customer needs and identify new opportunities to improve current product offerings

Support user research initiatives (interviews, focus groups, surveys, etc)- organizing, planning, and executing to gather data to inform designs and contribute to strategic decision making

Nurture client relationships and support business development

Develop knowledge in emerging technologies and enhance team operational practices

Continuously evaluates emerging AI tools, design accelerators, and workflow improvements, recommending practical ways to integrate them into team operating models without compromising quality, brand standards, accessibility, or trust

Translate ambiguous business, user, and technical needs into design recommendations, including situations where AI, automation, or intelligent workflow capabilities may influence the user experience

Become an early adopter of industry trend identification

Lead projects, develop strategies, and manage change

Support sales opportunities and proposal development discussions in partnership with leadership

Create user personas, journey maps, and other artifacts to communicate research findings

Conduct user interviews, surveys, and usability tests to gather insights on user needs and behaviors

Accountable for delivering performance against expectations

MBO goal achievement

Analyze qualitative and quantitative data to identify patterns and trends

Develops reusable AI prompts, templates, design review checklists, and documentation practices that help teams use AI consistently, responsibly, and efficiently across engagements

Qualified candidates will be expected to effectively demonstrate:

Passion for identifying and solving customer problems

Excellent communication and collaboration skills, with the ability to effectively communicate design concepts and rationale to stakeholders

Ability to work independently and collaboratively in a fast-paced, dynamic environment, with a solid attention to detail and a passion for delivering high-quality user experiences

Ability to use AI tools responsibly as part of daily work, including knowing when AI can accelerate tasks, when human review is required, and how to communicate assumptions, limitations, and risks to stakeholders

Curiosity and openness to how AI will reshape product, design, and software delivery practices, with a willingness to learn, experiment, and help teams adapt

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

5+ years of experience in digital design, with a solid portfolio demonstrating expertise in designing digital experiences across web and mobile platforms

5+ years of experience successfully delivering user-centered design solutions that meet business objectives

5+ years of experience conceptualizing and creating original design concepts, including wireframes, prototypes, and high-fidelity mockups

5+ years of experience using design tools such as Adobe XD, Sketch, Figma, or similar software to develop unique and innovative user interfaces

2+ years of experience creating research strategies and designing and executing those plans

1+ years of experience with AI-enabled design, research, content, and productivity tools, with demonstrated ability to apply them to accelerate their work

Preferred Qualifications:

Experience creating prompt libraries, reusable AI workflow patterns, or team enablement materials that help others apply AI tools consistently and effectively

Experience or certification in the following mythologies: Design Thinking, Human-centered design, PMP, Six Sigma, Change management, SAFe

Experience working with an agile delivery model

Familiarity with accessibility standards (e.g., WCAG) and best practices

All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 - $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.