Senior Disruption Designer

Overview:

Design. Disrupt. Repeat.

Be an agent of change on a team committed to achieving client-focused, mission-driven excellence. Steampunk is the explosive collision of human-centered design and traditional government contracting. We are an employee-owned company with a startup mindset and time-tested approaches tailored for the federal government. We’re passionate about creating solutions that are impactful, practical, and scalable while meeting our clients’ ever-changing needs. We believe in empowering our people to find creative solutions to intractable problems. We believe the best environment in which to grow and thrive is outside our comfort zone. We believe that while good design makes for a good experience, human-centered design makes for an excellent one.

Contributions:

Responsibilities:

Participate in all aspects of discovery to understand: client mission and goals; stakeholders, users and their ecosystems; current state journeys; user segments; program, project, and transformation objectives

Conduct workshops and interviews to frame pain points and opportunities; define problem statements and determine change readiness and areas of resistance

Synthesize research and data and craft compelling stories and presentations to communicate insights and recommendations that will shape transformation and change enablement

Develop and deploy communication plans, pilot plans, and training plans in partnership with key stakeholders and their customers

Develop and deploy change management plans that articulate actionable recommendations for organizational and workflow improvement

Develop, deploy, and measure key performance indicators for transformation and adoption

Collaborate and communicate stakeholder and user needs on a cross functional team within an agile environment

Understand and embrace the specifications and constraints of a given technology, platform and/or operational environment and understand how change management should be integrated into technological considerations

Ensure all deliverables across a variety of projects are produced at the highest quality

Qualifications:

Ability to obtain a U.S. government Public Trust Security Clearance

6+ years of experience in change management and well-versed in change management best practices and models

Thorough knowledge and demonstrated experience in current state assessments, future state visioning and communication planning

Thorough knowledge and demonstrated experience conducting user and stakeholder interviews and synthesizing data and insights into personas, action, and training plans

Ability to think strategically and holistically and connect dots across multiple workstreams, stakeholder groups, and ecosystems

Proficiency in PowerPoint and collaboration tools like Mural

A natural curiosity for solving problems coupled with strong analytical skills

A collaborative nature with excellent written communication and presentation skills

Experience working in a project-based environment

Degree, equivalent experience, and/or certification in change management

Local to the Washington, DC metro area required

Bonus Points

Previous work experience in or with the federal government

Previous work experience as a consultant

Experience in Human-Centered Design / Customer Experience Design

Experience working on multi-disciplinary, cross-functional teams including Service Designers, UX and UI designers, technologists, data scientists, engineers, and solution architects

Experience working within an Agile delivery framework including writing user stories and story pointing

About steampunk:

About Steampunk

Steampunk relies on several factors to determine salary, including but not limited to geographic location, contractual requirements, education, knowledge, skills, competencies, and experience. The projected compensation range for this position is $120,000 to $180,000. The estimate displayed represents a typical annual salary range for this position. Annual salary is just one aspect of Steampunk’s total compensation package for employees. Learn more about additional Steampunk benefits here.

Identity Statement

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