Administration / Student Support Officer (SSO)

Administration / Student Support Officer - VET Sector Experience Required

Location: Melbourne - Level 5/131 Queen St, Melbourne VIC 3000

We are a growing Australian RTO (Registered Training Organization) in Sydney seeking an experienced Administration / Student Support Officer who understands the VET sector and has genuine experience supporting international and domestic students in a training environment.

MANDATORY REQUIREMENTS - Please do not apply unless you meet these:

Minimum 2-3 years' experience working in a Registered Training Organization (RTO) or VET college

Proven experience in student administration within the vocational education sector

Understanding of ESOS Act, CRICOS, and international student compliance

Experience with student management systems used in RTOs (e.g., ARMS, Wisenet, VETtrak, or similar)

Direct experience managing student enrolments, CoEs, and student visa matters

About the Role

This is not an entry-level position. We need someone who can hit the ground running with existing knowledge of the Australian VET sector, student compliance requirements, and RTO operations.

You will be the first point of contact for our diverse student body, supporting them throughout their study journey while ensuring compliance with ASQA standards and regulatory requirements.

Key Responsibilities

Manage student enrolments, attendance monitoring, and compliance reporting

Communicate with students regarding course progress, attendance requirements, and documentation

Liaise with education agents and process student referrals

Handle CoE issuance, deferments, cancellations, and PRISMS updates

Maintain accurate student records in our student management system

Provide administrative support to trainers and assessors

Assist with reception duties including greeting students, answering calls, and responding to enquiries

Support compliance activities including attendance tracking and intervention strategies

Essential Experience & Skills

2-3 years working in an RTO or VET college environment (mandatory)

Sound understanding of international student regulations and compliance

Experience with PRISMS and student visa requirements

Familiarity with ASQA standards and RTO obligations

Strong communication skills with ability to support students from diverse cultural backgrounds

Excellent organisational skills and attention to detail

Proficiency in Microsoft Office and RTO student management systems

Calm, approachable personality with a genuine passion for student support

Highly Regarded

Experience working with education agents and recruitment partners

Knowledge of different visa subclasses and student visa conditions

Understanding of RPL processes and credit transfer procedures

Exposure to compliance audits or ASQA requirements

What Makes You Stand Out

You're not just an admin person - you understand the VET sector

You know the difference between a CoE and a USI

You've dealt with PRISMS and know what Section 20 means

You can explain course progress requirements to a struggling student

You understand why attendance monitoring matters in an RTO

Why Join Us?

Friendly and supportive workplace culture

Stable role within a growing RTO

Opportunity to make a real difference in students' lives

Work with a diverse student community

Important: Applications without demonstrated RTO/VET sector experience will not be considered. Please ensure your resume clearly highlights your experience in the vocational education and training sector.

Pay: $26.44 – $28.00 per hour

Work Location: In person