Quality Checker

EBG GROUP

Quality Checker – Sales

Job Overview

We are seeking a detail-oriented Quality Checker to audit and evaluate sales calls, conversations, and processes across our sales teams. You will monitor adherence to sales scripts, compliance requirements, and communication standards, identify gaps, and provide actionable feedback to improve conversion quality and customer experience across our multi-brand portfolio.

Position Details

Position

Quality Checker – Sales

Experience

1–3 Years

Employment Type

Full-time, Permanent

CTC

₹3–4.5 LPA (negotiable based on experience)

Location

Hyderabad / Work from Office

Key Responsibilities

Monitor and evaluate live and recorded sales calls against defined quality parameters and sales scripts

Score calls and interactions using standardized QA scorecards across pitch, product knowledge, compliance, and customer handling

Identify recurring gaps in sales conversations, objection handling, and closing techniques

Provide structured, actionable feedback to sales agents and team leads to improve conversion quality

Track and report quality metrics, trends, and audit findings to sales leadership on a regular cadence

Ensure calls and processes comply with company policy, regulatory requirements, and brand communication guidelines

Flag high-risk or non-compliant calls for escalation and corrective action

Collaborate with sales training teams to translate audit findings into coaching and training inputs

Maintain accurate QA documentation, audit logs, and call evaluation records

Continuously refine QA parameters and scorecards based on evolving sales processes and business needs

Required Skills & Experience

1–3 years of experience in quality assurance, call auditing, or a sales/telesales environment

Strong understanding of sales processes, pitch structure, and objection handling

Excellent listening skills and attention to detail

Ability to give clear, constructive, and actionable feedback

Proficiency in MS Excel/Google Sheets for tracking and reporting quality metrics

Strong written and verbal communication skills

Ability to work with sales targets and performance data in a fast-paced environment

Preferred Skills & Experience

Prior experience as a QA Analyst, Call Auditor, or Sales Trainer

Familiarity with CRM and call recording/monitoring tools

Exposure to multi-brand or multi-process sales environments

Basic understanding of sales compliance and regulatory requirements

Key Objective

To safeguard and improve the quality of sales interactions across the EBG Group portfolio by consistently auditing calls, enforcing compliance, and driving measurable improvements in conversion quality and customer experience.

About This Role

This is a critical quality-control position supporting sales teams across a diverse portfolio of brands. You will have direct visibility into sales performance and a meaningful role in shaping how the sales team communicates with customers. The ideal candidate is analytical, detail-oriented, and comfortable giving direct feedback in a fast-paced sales environment.

Application & Selection Process

Selection Criteria

Attention to detail: Consistent, accurate call evaluation against QA parameters

Sales acumen: Strong grasp of pitch quality, objection handling, and closing techniques

Feedback delivery: Ability to communicate findings clearly and constructively

Reliability: Track record of timely, consistent audit completion

Analytical thinking: Ability to spot trends and translate data into improvement actions

Equal Opportunity

Pay: Up to ₹450,000.00 per month

Benefits:

Provident Fund

Work Location: In person