Software Support Engineer

Job Description – Software Support Engineer

Job Title: Software Support Engineer Experience: 1–2 Years Location: Coimbatore Department: Customer Support / Technical Support

About the Role

Innervex Technologies is looking for a proactive and customer-focused Software Support Engineer to provide technical and functional support for our ERP and business software solutions. The ideal candidate should have good analytical and communication skills, with a willingness to learn and troubleshoot customer issues.

Key Responsibilities

Provide technical and functional support for ERP and web-based applications.

Understand customer issues, analyse root causes, and provide timely resolutions.

Log, track, and follow up on support tickets until closure.

Coordinate with the Development, QA, and Product teams for bug fixes and enhancements.

Perform basic database validation and execute SQL queries when required.

Assist customers with software installation, configuration, and user training.

Prepare issue reports, documentation, and user guides.

Test bug fixes before deployment to customers.

Maintain high customer satisfaction through prompt and professional communication.

Escalate critical issues to the appropriate teams when necessary.

Required Skills

Basic knowledge of SQL (MySQL, PostgreSQL, or MS SQL Server).

Understanding of software applications, databases, and troubleshooting.

Good analytical and problem-solving skills.

Excellent verbal and written communication skills.

Ability to work independently and in a team environment.

Willingness to learn new technologies and business processes.

Preferred Skills

Knowledge of ERP, CRM, HRMS, Retail, or Accounting software.

Basic understanding of APIs and Postman.

Familiarity with Windows OS, networking concepts, and remote support tools.

Exposure to software testing or debugging is an added advantage.

Educational Qualification

BE/B.Tech (CSE, IT, ECE, EEE)

B.Sc (Computer Science/IT)

MCA or M.Sc (Computer Science/IT)

What We Offer

Opportunity to work on enterprise ERP and business applications.

Hands-on exposure to customer support, databases, and software troubleshooting.

Learning and career growth opportunities.

Collaborative and supportive work environment.

Company: Innervex Technologies Pvt. Ltd. Location: Madurai

Share your resume on 93610 88999

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

Health insurance

Paid sick time

Provident Fund

Ability to commute/relocate:

Madurai, Tamil Nadu (Madurai): Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

Current CTC

Expected CTC

Experience:

Software support : 1 year (Required)

Location:

Madurai, Tamil Nadu (Madurai) (Preferred)

Willingness to travel:

100% (Preferred)

Work Location: In person