Concierge - One Albert Quay

The Role / Location

The main function of this role is to support the Building Management of the premises, reporting to the Building Manger on site and the Property Management team at Savills. The candidate must be able to manage a fast-paced environment. Strong planning and co-ordination skills are essential with management of various stakeholders at the building the fulcrum of this role.

This will be a largely customer facing role being the first point of contact for the property based at the main concierge desk.

Key Responsibilities

Have a strong work ethic, pro-active attitude, keen desire to learn and willingness to take ownership of a project

Check in arriving visitors, providing access using security and access control system

Acting as a main point of contact for tenants and visitors. Representing One Albert Quay and Savills in a friendly, courteous and professional manner

Handling communication with contractors undertaking maintenance on site

Managing and updating contractor log and contractor documentation via Savills online system

Operating the main reception phone system and inbox, including responding to all queries in a timely manner

Overseeing and maintaining daily administrative operations to enhance and support a cohesive and efficient office environment

Organising meetings where requested

Scheduling and communicating key dates and events at One Albert Quay

Managing car park operations i.e. ensuring arriving visitors are parked in their designated space

Ensuring reception operations run smoothly with consideration to GDPR guidelines

Monitor CCTV systems

Manage incoming tenant mail and parcel deliveries, ensuring prompt distribution

Skills, Knowledge and Experience

Previous experience in a customer facing role

Ability to prioritise with good problem solving and decision-making skills

Strong communication and interpersonal skills

Must have excellent IT skills and software experience

Experience in working on multiple projects simultaneously

Have strong self-management, organisation and administration skills

High attention to detail

Strong team working skills

Previous experience in a concierge role or the hospitality industry would be desirable.

Savills aims to attract, recruit and retain the best people from the widest possible pool of talent. As such, we are committed to creating an inclusive and diverse working environment for all employees by striving at all times to be an organisation which does not discriminate, values everyone’s talents and abilities and where diversity is positively promoted.