Talent Acquisition Specialist

Description

This role will work closely with the Talent Acquisition Leadership, Human Resource Team and Business leaders to help us ensure we have the best talent to deliver business goals.

You will be joining a high performing Recruitment team, where we excel at identifying and implementing best in class sourcing, recruitment, interviewing and acquisition practices to meet current and future talent needs that align with TELUS Digital goals.

You will be required to utilise a variety of well-established recruitment techniques and tools to find new TELUS Digital team members to help our company grow and continue to provide award-winning solutions for our customers.

This is a hands on Recruiter role with responsibilities including:

Successfully achieve and exceed specified individual and team targets and performance objectives (KPIs)

Utilise various techniques (Internet sourcing, exploring niche boards, resume mining, print media, and networking, LinkedIn, Job Fairs etc.) to find appropriate active and passive candidates for specific pipeline positions

Perform data mining and proactive high volume sourcing, making outbound calls to reach and acquire active and passive candidates

Alongside your manager, review processes to identify and implement best practice sharing and communication.

Innovate with new strategies for attracting top talent, focusing on pipeline development for key positions.

Consistently track and measure results against needs and goals and make course correction when needed.

Proactively gather market intelligence and share with internal teams and hiring managers.

Own the candidate experience at all stages of the recruitment process

You will capture the required data and process through appropriate systems

Working with the Global TA team to ensure compliance, including data integrity, SLAs, KPIs and use of ATS

So, what are we looking for in you? You will be an ambitious individual with a strong business acumen and keen to join an award winning global organisation.

Requirements:

Previous recruitment experience in-house or agency as a hands-on recruiter in a fast moving, hands-on environment

Experience in delivering recruitment results in organizations with rapid and complex change management.

Able to balance strategy with strong operational skills - able to understand, deconstruct, streamline and optimise complex, large-scale business processes

Strong proficiency in English is essential, a further language is beneficial

You will have high energy and flexibility, fantastic communication skills (both written and verbal) and huge amounts of drive

Strong knowledge of the technology and call center industry

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.